Magnus Lehan
Niwot,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Centro Mexican Kitchen
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Host
ND Street Bar
08.2022 - 10.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Often assisted back of house operations by running food and preparing to go orders when restaurant was at capacity.
Dishwasher
Rosenberg's Bagels And Delicatessen
08.2021 - 04.2022
- Handled multiple pieces of machinery and chemicals to maintain smooth restaurant operation which saw uses of 500+ dishes in a shift
- Kept dish area neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Was assigned to assist in food preparation with other back of houses positions because of efficiency in completing primary duties.
- Assisted as a bar-back during special holiday events
Busser
1914 House
08.2019 - 12.2019
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Worked with back of house department to ensure that food would be delivered to customers in a timely manner, tables would be cleared and reset, and that the kitchen and common areas of the restaurant maintained a state of cleanliness fitting of a fine dining establishment.
- Helped guests at tables when in need of assistance.
- Developed and demonstrated improved communication skills by remaining in constant communications with hosts, chefs, servers, and management
Assistant Front of House Manager
Lefty's Gourmet Pizza And Ice Cream
06.2017 - 11.2017
- Headed the entire front of house position, correctly received and responded to orders and other communications in person, over the phone, and electronically and relayed order information to the back of house staff in order to finish orders as efficiently as possible and maximize the customer experience.
- Frequently assisted with back of house tasks related to food preparation, maintain a clean environment, and sanitizing dishware.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Personally responsible for setting up special events within restaurant such as networking and sales events as well as private parties.
Education
High School Diploma -
Niwot High School
Niwot, CO05.2020
Skills
- Dining Room Management
- Event Planning
- Reservation Coordination
- POS Software
- Back of House/Front of House Communication
Certification
- ServSafe TIPS ® Certification
Timeline
Server
Centro Mexican Kitchen
05.2023 - 08.2023
Host
ND Street Bar
08.2022 - 10.2022
Dishwasher
Rosenberg's Bagels And Delicatessen
08.2021 - 04.2022
Busser
1914 House
08.2019 - 12.2019
Assistant Front of House Manager
Lefty's Gourmet Pizza And Ice Cream
06.2017 - 11.2017
High School Diploma -
Niwot High School
- ServSafe TIPS ® Certification
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