Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Mahnoor Kaleem

Wiley Park,NSW

Summary

Dedicated Receptionist Coordinator known for high productivity and efficient task completion. Skilled in customer service, appointment scheduling, and administrative support. Excel in communication, problem-solving, and time management to ensure smooth front desk operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist Coordinator

Infosys Pty Ltd
Sydney
08.2023 - 06.2024
  • Created detailed documentation of customer service processes for reference purposes.
  • Provided support to other departments when needed by completing assigned tasks promptly.
  • Prepared agendas for meetings held at the front desk.
  • Provided assistance with organizing special events hosted by the organization.
  • Addressed customer needs in a timely manner.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
  • Assisted guests with reservations for tours and transportation.
  • Greeted guests upon arrival, offering assistance with luggage and transportation.

Sales Coordinator

AJ Furniture
Sydney, NSW
07.2023 - 08.2023
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Prepared detailed reports of daily activities for management review.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Contacted customers about potential service upgrades, new services and account changes.

Customer Relationship Officer

Rech International
Karachi, Pakistan
05.2019 - 11.2019


  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Promoted company brand and unique offerings through personalized customer service.
  • Completed data entry to record call notes, suggestions and questions.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Assisted customers with opening accounts and signing up for new services.

Education

MA - Mass Comm.(Public Relations & Advertisement)

University of Karachi
Karachi,Pakistan

Bachelor Of Arts - Economics

University of Karachi
Karachi, Pakistan

Skills

  • Customer Relations
  • Teamwork and Collaboration
  • Project Coordination
  • Customer Service Management
  • Meeting Coordination
  • Facilities Maintenance
  • Vendor Management
  • Appointment Scheduling
  • Bookkeeping
  • Office Management
  • Problem-solving abilities

Certification

  • International Media Conference'22-Post Truth Era Trends
  • Fempower: Finding your way in the city of lights
  • Communication for Development- C4D Course

Affiliations

  • Music
  • Gardening
  • Travelling

References

References available upon request.

Timeline

Receptionist Coordinator

Infosys Pty Ltd
08.2023 - 06.2024

Sales Coordinator

AJ Furniture
07.2023 - 08.2023

Customer Relationship Officer

Rech International
05.2019 - 11.2019

MA - Mass Comm.(Public Relations & Advertisement)

University of Karachi

Bachelor Of Arts - Economics

University of Karachi

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Mahnoor Kaleem