Hi, I’m
Maha Ali
Merrylands,NSW
Summary
Having over 3 years of Customer service experience under my belt, I have come across several, if not all, scenarios that has helped me shape myself into the best professional candidate in the Call Center/ Hospitality industry.I believe the vast variety of experience of customer service in Telecommunications,Hospitality and health industry has equipped me with competitive skills that aids me in doing my job efficiently.
Overview
5
years of professional experience
Work History
Lush Beauty
Administrative Assistant
02.2021
Job overview
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
Myers Retail Sale/Customer Service Consultant
02.2022 - 04.2022
Job overview
- Assisted customers in styling them as well as upselling them significant items
- Exceptional skills of working in a solo and team environment
- Extensive experience and understanding of stock take as well as procession exchanges and refunds
- Significant experience in Menswear/ Womenswear
- Motivated to always achieving KPIs
- Understanding and providing flexibility to work hours as seasons demands
- Experience in high pressure environment and mastering all tasks with ease.
Digital Globe Services
Sales/ Customer Service representative
06.2021 - 12.2021
Job overview
- Managed high call volume of calls from the United States of America regarding telecommunication/energy services
- Handled customers enquiring for energy services, bills, usage, and customer service
- Worked with renowned suppliers such as Spark Energy LLC,
- Discount Power, and Great American Power
- Worked with providers such as AT&T, Time Warner Cable, Dish TV and many other telecommunication providers in the United States and Canada
- Conducted successful Third-Party Verifications (TPV) of new
- Customers signing up/switching energy providers
- Compared and analyzed services, charges for new, and existing customers.
DH Dental Clinic Lahore
Receptionist
01.2017 - 03.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Yousaf School System
Western Sydney Uni Health science
Uni of Lahore
Doctor of Physiotherapy
Punjab College
Pre from Medical
Skills
- Personal Skills
- Interest
- Freelancer (Content Writing)
- Travelling
- MS Office Package
- Photography
- Excellent Communication
- Painting
- Technology
- Sales and Project Management skills
- Movies
- Team Player
- Result Driven Theater
- Ability to Work Under Pressure Outdoor Activities
- Typing Proficiency
- Data Entry Documentation
- Complex Problem-Solving
- CRM Software
- Mail Management
- Multi-Line Phone Systems
- Marketing
Timeline
Myers Retail Sale/Customer Service Consultant
02.2022 - 04.2022
Sales/ Customer Service representative
Digital Globe Services
06.2021 - 12.2021
Administrative Assistant
Lush Beauty
02.2021
Receptionist
DH Dental Clinic Lahore
01.2017 - 03.2019
Yousaf School System
Western Sydney Uni Health science
Uni of Lahore
Doctor of Physiotherapy
Punjab College
Pre from Medical
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