Maha
NSW
Overview
4
4
years of professional experience
Work History
Manager in Charge
Sara Wassouf
01.2021 - 09.2024
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created positive work environment by fostering open communication and encouraging employee development opportunities.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for team.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Responsible for responding to communications, including emails, calls and messages, ensuring timely and professional resolution of inquiries and concerns.
Customer Service Adviser
Joelle
10.2023 - 11.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Reached out to customers to offer assistance with account and service issues, as well as propose new product or service choices.
- Monitored team performance metrics, identifying areas for improvement and coaching staff accordingly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Moorebank High-school
Bangalow, NSW09-2024
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Strategic planning
- Attention to detail
Timeline
Customer Service Adviser
Joelle
10.2023 - 11.2023
Manager in Charge
Sara Wassouf
01.2021 - 09.2024
High School Diploma -
Moorebank High-school
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