Maha Rana
Oakleigh South
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Banking Customer Service Representative
Bank Of Queensland
05.2024 - Current
- Participated in regular training sessions to stay up-to-date on regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Customer Service Assistant
Ampol
10.2021 - 01.2025
- Complete regular inventory counts to verify stock levels, and address discrepancies.
- Maintain and manage administrative paperwork, specifically End of Day reports.
- Sought ways to improve processes and services provided.
- Utilized POS system to handle customer cash and credit card transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Information Technology Intern
Dynamics ERP Solutions
05.2023 - 12.2023
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Wrote and updated detailed technical documentation for software applications.
- Updated ERP systems based on new client requirements and user needs, assisting with system builds, testing and deliverables.
Customer Service Representative
Shell Roadhouse
05.2021 - 10.2021
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Performed administrative tasks, such as generating End of Day reports while closing.
Kitchen Staff Member
Johnny Boy's Pizza
05.2019 - 11.2019
- Prepared orders following proper handling and sanitation procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected loads.
- Trained new staff on food preparation and safety procedures.
- Greeted customers, managed incoming calls, and answered inquiries regarding menu items and specials.
Assistant Receptionist
Keys Medical Centre
06.2019 - 08.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Brentwood Secondary College
Glen Waverley, VIC2019
Skills
- Interpersonal Communication
- Planning and Coordination
- Banking software
- Problem resolution
- Administrative Support
- Report Writing
- Leadership
- Active Listening
- Compliance awareness
- Client confidentiality
Languages
English
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Referees
Available Upon Request
Timeline
Banking Customer Service Representative
Bank Of Queensland
05.2024 - Current
Information Technology Intern
Dynamics ERP Solutions
05.2023 - 12.2023
Customer Service Assistant
Ampol
10.2021 - 01.2025
Customer Service Representative
Shell Roadhouse
05.2021 - 10.2021
Assistant Receptionist
Keys Medical Centre
06.2019 - 08.2019
Kitchen Staff Member
Johnny Boy's Pizza
05.2019 - 11.2019
High School Diploma -
Brentwood Secondary College
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