Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Interests
Social
Software
References
Timeline
Generic

Mahabub Subhany

Service Desk Engineer
Bentley,Perth

Summary

Passionate in cybersecurity and IT management with solid expertise in troubleshooting computer hardware and software issues in customer-centric environments and also in security. Proficient in standard operating systems (Windows, Linux, macOS), networking protocols, and technical support procedures. Skilled in resolving complex technical problems and providing network and software support to users. Experienced in developing and implementing technological solutions, analysing system performance, and enhancing security measures. Detail-oriented team player with exceptional organisational skills and ability to handle multiple projects simultaneously with precision. Hardworking Service Desk Engineer with 1 year of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. To seek and maintain the full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Service Desk Engineer

New Era Technology
11.2023 - Current

Shift Supervisor

Hungry Jack's
3 2021 - 11.2023

Education

Bachelor of Science - Cyber Security

Edith Cowan University
Joondalup, WA
02.2020 - 05.2023

Skills

    Desktop Technical Support

    Security Protocols

    Remote Support

    Software Installation

    VPN Configuration

    ITIL Knowledge

    Server maintenance

    Backup and recovery

    Hardware support

    Patch management

    System Administration

    Network Administration

    Database Administration

    VoIP Support

    Mobile Device Management

    Technical Troubleshooting

    Root Cause Analysis

    Time Management

    Troubleshooting Network Issues

    Problem-solving abilities

    Technical issues analysis

    Excellent Communication

    Customer service expert

    Application installations

    Team Collaboration

    Active Listening

    Organisational Skills

    Attention to Detail

    Problem-solving aptitude

    Hardware diagnostics

    Adaptability

    Analytical Thinking

Certification

3cx Basic Certificate, 3cx, nygUmsivJg, 11/2023

Additional Information

I play CTF on TryHackMe/Hack the Box, ranking in the top 4%. Most of the time, I try to learn new techniques for penetration testing, creating and managing virtual machines, customising my Linux machine and enhancing my cybersecurity knowledge. I work full-time, learn about the Windows active directory, and prepare for a pen-testing certificate (PNPT). Also, I did a little networking project to host my password manager, NAS.

Interests

Learning ActiveDirectory in dept

Reverse Engineering

Web API Pent-test

Active directory Pen-testing Skills

Social

https://www.linkedin.com/in/mahabub-subhany/

Software

Virtualisation Software Proficiency Proxmox

VMware HyperV

Adobe Acrobat

Microsoft Azure

Microsoft Active Directory

Microsoft sharepoint

Microsoft Office Proficiency

3CX

Hudu Documentation tool

Cisco Meraki MDM

Airwatch

ConnectWise ScreenConnect by ConnectWise

References

Please let me know, and I will provide it upon your request.

Timeline

Service Desk Engineer

New Era Technology
11.2023 - Current

Bachelor of Science - Cyber Security

Edith Cowan University
02.2020 - 05.2023

Shift Supervisor

Hungry Jack's
3 2021 - 11.2023
Mahabub SubhanyService Desk Engineer