Summary
Overview
Work History
Education
Skills
Publications
Hobbies and Interests
Timeline
Generic

MAHAD AHMED KHAN

Perth,WA

Summary

Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues as well as IT softwares. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.

Overview

8
8
years of professional experience

Work History

IT Technician

Tokyo Global Pty Ltd
10.2022 - Current
  • Troubleshoot and resolved hardware, software, and network issues for devices, ensuring minimal downtime and a 98% user satisfaction rate.
  • Managed user accounts via Active Directory and provided timely resolutions to help desk tickets.
  • Provided support for Microsoft Office applications, including installation, configuration, and troubleshooting issues with Word, Excel, Outlook, and PowerPoint, ensuring seamless user experience across the organization.
  • Configured and maintained desktops, servers, and networking devices, ensuring 100% compliance with organizational SOPs.
  • Installed, tested, and troubleshoot operating systems and hardware components monthly, reducing downtime by 20%.
  • Resolved hardware and software issues annually, achieving a 90% first-time resolution rate.
  • Handled application, license, and purchasing inquiries monthly, streamlining processes and maintaining accurate records.
  • Maintained IT asset records for devices, improving inventory accuracy and delivering monthly asset reports on time.
  • Conducted secure data wiping on 2,000+ devices annually, ensuring compliance with data security standards.
  • Provided support for Microsoft Office applications, including installation, configuration, and troubleshooting issues with Word, Excel, Outlook, and PowerPoint, ensuring seamless user experience across the organization.

Junior Business Analyst

Lakson Business Solutions
09.2021 - 12.2021
  • Collected and analyzed business needs, translating to technical specifications for development teams.
  • Wrote user stories, process flows, and documentation to support software development.
  • Liaised with stakeholders and the development teams to ensure that all had one understanding of project goals.
  • Conducted UAT and tracked the resolution of issues.
  • Provided post-implementation support and user training.
  • Identified opportunities for process improvement and recommended enhancements to the software.
  • Developed insightful reports that track project progress and system performance.
  • Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
  • Collaborated with cross-functional teams to optimize workflows and drive process improvements.
  • Implemented quality control measures, ensuring the accuracy and integrity of data used in critical business decisions.
  • Streamlined reporting methods by automating data collection and analysis procedures.

Junior Software Engineer

AMFCO International
03.2021 - 09.2021
  • Designed, tested, and maintained software applications using ASP.NET, C#, and MVC architecture.
  • Designed and optimized backend logic using Entity Framework and SQL Server to ensure efficient data management.
  • Implemented dynamic and responsive front-end features using Razor views, JavaScript, jQuery, HTML, and CSS.
  • Integrated and consumed RESTful APIs for seamless communication between services.
  • Debugged and resolved software defects to ensure application stability and performance.
  • Participated in Agile/Scrum development cycles, contributing to sprint planning and daily stand-ups.
  • Participating in code reviews and followed the standards and best practices of coding.
  • Utilized Git for version control, presenting solutions
  • by working collaboratively in cross-functional sets of teams: unit tests/integration tests write software to ensure functionality and quality.
  • Analyzed code defects and failures and presented code refactors and design fixes.
  • Delivered completed products within project deadline.
  • Contributed to daily scrum meetings with team updates.
  • Assisted development of technical documentation and revised documentation.

Intern Software Developer

AMFCO International
12.2020 - 02.2021
  • ASP.NET Framework, C#, MVC Architecture: Developed Web Applications; Designed and implemented user-friendly interfaces using Razor Views, HTML, CSS, JavaScript, and Bootstrap.
  • Integrated and consumed RESTful APIs that extend the application functionality.
  • Assisted in the development of backend logic and database operations using Entity Framework and SQL Server.
  • Debugged and resolved application issues to guarantee optimum performance and reliability.
  • Coordinated with cross-functional teams in gathering requirements and delivering technical solutions.
  • Utilized Git for version control, including code reviews.
  • Optimized application performance and followed security best practices.
  • Participated in agile development practices, contributing to a flexible and adaptive approach to software design.
  • Analyzed user feedback, implementing changes that led to improved user satisfaction rates.

Web Developer Intern

Pakistan International Airlines
07.2017 - 08.2017
  • Responsive web pages using HTML, CSS, JavaScript, and Bootstrap.
  • Translated design into interactive and user-friendly UI/UX design.
  • Ensured cross-browser compatibility and optimized site performance.
  • Integrated front-end with RESTful APIs for dynamic display of data.
  • Worked with design and back-end teams for improved user experience.
  • Debugged and solved front-end issues, which enriched functionality.


Education

Master of Science - Information Technology (AI And Datascience)

Murdoch University
Perth, WA
12-2024

Bachelor of Science - Software Engineering

Usman Institute of Technology
Karachi, Pakistan
07-2021

Skills

  • Teamwork
  • Smart Communication
  • Decision Making
  • Problem Solving
  • Requirements Understanding
  • Process improvement
  • UML Diagrams
  • Functional Requirement Document
  • SDLC
  • MVC
  • ASPNET

Publications

An efficient Image Processing Technique to Measure and Align
Vehicle Wheel Cylinder with Cloud Management System Vol. 5 No.
1 (2022): KJCIS Volume 5 | Issue 1 | Jan - June | 2022


Link :- https://kjcis.kiet.edu.pk/index.php/kjcis/article/view/90

Hobbies and Interests

  • Cricket
  • Reading
  • Traveling
  • Movies

Timeline

IT Technician

Tokyo Global Pty Ltd
10.2022 - Current

Junior Business Analyst

Lakson Business Solutions
09.2021 - 12.2021

Junior Software Engineer

AMFCO International
03.2021 - 09.2021

Intern Software Developer

AMFCO International
12.2020 - 02.2021

Web Developer Intern

Pakistan International Airlines
07.2017 - 08.2017

Master of Science - Information Technology (AI And Datascience)

Murdoch University

Bachelor of Science - Software Engineering

Usman Institute of Technology

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MAHAD AHMED KHAN