MAHAD IBRAHIM
Flemington,VIC
Summary
I am currently a part time university student at RMIT University and I am looking for employment in a position that requires a young, committed and enthusiastic employee. I am very experienced when it comes to customer service and believe it is one of the strengths I possess due to my previous involvements in this industry, whether that is over the phone or face to face. I understand the importance of working as part of a team, learning from others and developing as a professional which is why I would like to work as a casual/part-time employed team member at your workplace. I look forward to working with you.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
The Security Hub
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Call Center Representative
Employ
09.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Warehouse Pick Packer
National Workforce
10.2022 - 02.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Complied with safety, health, and environmental regulations as prescribed by law.
Customer Service Agent
Probe Group
07.2022 - 10.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Customer Contact Representative
Acquire BPO
07.2021 - 12.2021
- Managed high-volume inbound calls, prioritizing urgent matters for immediate attention.
- Provided exceptional service to customers, resulting in positive feedback and repeat business.
- Verified customer data through phone calls and emails.
- Displayed excellent engagement over the phone, following what is required to get the job done efficiently and effectively.
Crew Member
McDonald's
11.2017 - 03.2020
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
BBA - Human Resources Management
RMIT University
Melbourne, VIC12.2024
Victorian Certificate of Education -
Sirius College
Melbourne, VIC11.2020
Skills
- Problem-solving skills
- Teamwork and Collaboration
- Outstanding communication skills
- Critical Thinking
- Time Management
- Task Management
Certification
Completed Certificate II in security operations at Knights College.
Timeline
Security Officer
The Security Hub
01.2024 - Current
Call Center Representative
Employ
09.2023 - 12.2023
Warehouse Pick Packer
National Workforce
10.2022 - 02.2023
Customer Service Agent
Probe Group
07.2022 - 10.2022
Customer Contact Representative
Acquire BPO
07.2021 - 12.2021
Crew Member
McDonald's
11.2017 - 03.2020
BBA - Human Resources Management
RMIT University
Victorian Certificate of Education -
Sirius College
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