MAHAD KHAN
Gosnells,Australia
Summary
Experienced Desktop Support professional adept in IT asset management, procurement, and technical support within a global organization. Proficient in system configuration, troubleshooting, and license management. Committed to enhancing operational efficiency and client satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Desktop/Asset Support
Hewlett-Packard (Tokyo Global Pty Ltd)
Perth, WA
10.2022 - Current
- Company Overview: Tokyo Global is a worldwide company, having different branches around the globe.
- Closely working with Tokyo Global as a desktop support technician in Perth, WA.
- Involved in the configurations of desktops, data servers, networking devices, and laptops, maintaining the SOPs of the organization.
- Installing, configuring, and testing operating systems and networking devices.
- Using company analytical software for daily purposes.
- Identifying and configuring hardware issues in computing machines.
- Handle general application, license, and purchasing inquiries, ensuring requests are efficiently addressed and logged.
- Complete service entries as required for IT asset and service verification.
- Ensured up-to-date and accurate asset data
- Update the monthly reports for the asset's delivery received.
- Generating health reports for computing equipment.
- Identifying and understanding the different parts of engineered systems, such as software and hardware.
- Data wiping using company standard software.
- Generating Excel reports based on the computing equipment.
- Communicating with the software development team to report the bugs and improve the system.
- Receiving and releasing company shipments using the licensed system of the organization.
- Product research for computing devices.
- Resolving the queries from clients
Software Engineer
AMFCO International
12.2018 - 06.2022
- Company Overview: AMFCO International is a worldwide company, having branches in Pakistan, UAE and Canada
- Closely working with AMFCO International Karachi, Pakistan (Head Office)
- Involved in the development of the Software Applications as a full stack developer
- Conducting meetings with stakeholders to gather system/software requirements and making MOM (minutes of meeting) document
- Analyzing system’s requirements after stakeholder’s consultation and developing new functionality as per client’s need
- Recommending/Evaluating the efficient, appropriate technologies, Frameworks and processes considering the boundaries of the system
- Providing timely technical builds by writing, updating and maintaining the program code as per client’s requirements
- Testing, debugging and solving the errors/faults of the application following the testing protocols and QA standards in order to comply the system with its specifications
- Designing and developing the software operational documents for the end user and internal team
- Designing the software architecture following the architectural standards and protocols
- Designing and Manipulations of Database
- Performing the financial assessments of software’s considering cost, competitors, working hours and technologies
- Making wireframes, user flows, UML diagrams and user interfaces for the software
- Communication with clients and internal teams
- Attending UAT (user acceptance testing) sessions with clients in order to get feedback of the product features
Software Engineer & Database Administrator
03.2018 - 11.2018
- Gathering requirements from stakeholders and making MOM (minutes of meeting) document
- Analyzing system’s requirements after stakeholder’s consultation and developing new functionality as per client’s need
- Providing technical builds timely by writing, updating and maintaining the program code to fulfill the provided requirements following the quality accredited standards
- Debugging and removing the errors/faults of the application
- Software Design Transformations (using HTML, CSS and Bootstrap
- Writing scalable and reusable code on widgets for adding feature or functionality
- Making wireframes, user flows, UML diagrams and user interfaces for the software
- Conducting UAT (user acceptance testing) sessions with clients for product’s feedback
- Managing the database accessibility, maintainability, accessibility, connectivity, and security
- Data Manipulation using SQL Queries
- Designing Database for software systems using ERD’s, Normalizations etc
- Diagnose and troubleshoot database errors
- Designing and developing the software operational documents for end user and internal team
Trainee Web Developer & Network Administrator
05.2017 - 02.2018
- Providing technical builds timely by writing, updating and maintaining the program code to fulfill the provided requirements
- Assisting lead web developer in designing and testing codes for cloud-based tools for various clients
- Transforming the software designs using HTML, CSS and Bootstrap
- Writing scalable and reusable code on widgets for adding feature or functionality using Javascript and Jquery
- Researching the efficient, appropriate technologies, Frameworks and processes considering the boundaries of the system
- Designing and Maintaining server in order to centralize the data of workings i.e
- Codes, Deployments etc
- Designing Networks using network topologies on Cisco Packet Tracer
Internee
Pakistan International Airlines
07.2017 - 08.2017
- Company Overview: Worked as an intern, designed the user interface on Adobe XD for the android application as an improved version of existing one.
Internee Web Developer (Frontend + Backend)
01.2017 - 04.2017
- Providing technical builds timely by writing, updating and maintaining the program code to fulfill the provided requirements
- Debugging and solving the errors/faults of the application
- Participating in “Mentorship Program” of AMFCO learning department to enhance development skills
- Transforming the software designs using HTML, CSS and Bootstrap
- Writing scalable and reusable code on widgets for adding feature or functionality using Javascript and Jquery
University Academic Project using Image Processing
- The Automated Wheel Measurement System provides a state-of-the-art solution to measure the diameters of the cylinder with the accurate alignment of centroids
- The measurement of circles and centroid for the motorcycle’s drum are measured and calculated to validate either the drum is usable or not
- In the project we have automated the manual measuring system for the motorcycle drum withmore accuracy and efficiency
- Solution Deliverable: Time efficiency, Accuracy, Motorcycledrum measurement and alignment with high precision
Education
MS - Information Technology
Murdoch University
Australia11-2024
BS - SOFTWARE ENGINEERING
NED University of Engineering and Technology
Pakistan01.2020
Skills
- Agile Software Development Methodologies
- Process improvement
- Design Patterns
- Big picture thinking
- Work well under pressure
- UML Diagrams for Information Technology Systems
- Functional Requirement Document
- Business Requirement Document
- Software Technical Document
- SDLC (Software Development Life Cycle)
- Web technologies: MVC, ASPNET, HTML, CSS, Bootstrap, JavaScript, React
- Programming Languages: C, C, C#, python, Java
- Database operation: SQL server, Oracle SQL
- Networking IDE: Cisco Packet Tracer
- Testing Standards: IEEE 1008,1012 A
- Software Architectures: Event Driven, Layered and Micro services
- Costing methodology: Agile Software Costing
Certification
“Fire Fighting Vehicle-SHERRA 412” (St Nazaire, France)
Hobbies and Interests
Cricket, Reading, Traveling, Movies
Publications
- An efficient Image Processing Technique to Measure and Align Vehicle Wheel Cylinder with Cloud Management System Vol. 5 No. 1 (2022): KJCIS Volume 5 | Issue 1 | Jan - June | 2022
- Link : https://kjcis.kiet.edu.pk/index.php/kjcis/article/view/90
Timeline
Desktop/Asset Support
Hewlett-Packard (Tokyo Global Pty Ltd)
10.2022 - Current
Software Engineer
AMFCO International
12.2018 - 06.2022
Software Engineer & Database Administrator
03.2018 - 11.2018
Internee
Pakistan International Airlines
07.2017 - 08.2017
Trainee Web Developer & Network Administrator
05.2017 - 02.2018
Internee Web Developer (Frontend + Backend)
01.2017 - 04.2017
University Academic Project using Image Processing
MS - Information Technology
Murdoch University
BS - SOFTWARE ENGINEERING
NED University of Engineering and Technology
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