Summary
Work History
Education
Skills
Languages
Timeline
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Mahadi Ahmed Joy

Ginifer,Saint Albans,VIC

Summary

Dynamic and results-oriented professional with a proven track record in the hospitality and retail sectors, including experience at Sheraton Hotel, Pandamart, and Pizza Burg. Demonstrated exceptional teamwork, collaboration, and customer service skills while excelling in fast-paced environments, leading to significant improvements in team efficiency and customer satisfaction. Recognized for strong problem-solving abilities and a commitment to maintaining high standards of cleanliness and organization. Personable and reliable candidate dedicated to fostering positive customer experiences and ensuring smooth, efficient store operations.

Work History

Retail Cashier

Butcher Shop,
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • And I also have some experience about butchering as well.

Store Assistant & Warehouse Worker

Pandamart Bashundhara
  • Handled daily operations including picking, packing, and preparing customer orders for timely delivery.
  • Maintained stock levels by receiving, unloading, and organizing inventory in the warehouse.
  • Ensured quality control by checking expiry dates, damaged items, and proper labeling of goods.
  • Worked as part of a fast-paced team to meet order deadlines and maintain service quality.
  • Operated mobile inventory systems to update stock data and process orders efficiently.
  • Assisted with general storekeeping tasks, cleanliness, and workplace safety standards.

Cleaner

Sheraton Hotel
  • Cleaned and maintained guest rooms and public areas to luxury hotel standards, ensuring a spotless and welcoming environment.
  • Replenished amenities, towels, and linens accurately and efficiently, contributing to guest comfort and satisfaction.
  • Followed health, hygiene, and safety protocols consistently while using cleaning chemicals and equipment.
  • Communicated effectively with guests and team members, providing friendly service and supporting smooth hotel operations.

Restaurant Crew Member

Pizza Burg
  • Provided excellent customer service by taking orders, handling payments, and ensuring guest satisfaction in a fast-paced environment.
  • Prepared and assembled food items according to company quality and hygiene standards.
  • Maintained cleanliness of workstations, dining areas, and kitchen in compliance with health and safety guidelines.
  • Collaborated with team members to manage rush hours efficiently and maintain smooth workflow.
  • Managed delivery and takeout orders, ensuring accuracy and timely dispatch.
  • Trained new staff on daily operations, food safety practices, and customer interaction protocols.

Education

Bachelor of Information Technology - AI & DATA SCIENCE

Federation University Australia
VIC
01.2028

Bachelor of Computer Science and Engineering -

American International University Bangladesh
01-2025

Skills

  • Room sanitation expertise
  • Customer engagement
  • Laundry Handling
  • Bed Making & Linen Management
  • Effective time management
  • Picking & Packing orders
  • Effective Communication
  • Guest Service & Communication
  • Inventory control
  • Proficient in cleaning equipment operation
  • Consistent reliability

Languages

English
Hindi
Bengali

Timeline

Retail Cashier

Butcher Shop,

Store Assistant & Warehouse Worker

Pandamart Bashundhara

Cleaner

Sheraton Hotel

Restaurant Crew Member

Pizza Burg

Bachelor of Information Technology - AI & DATA SCIENCE

Federation University Australia

Bachelor of Computer Science and Engineering -

American International University Bangladesh

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Mahadi Ahmed Joy