Mahadi Al Musavi

Assisting with the installation and configuration of ANZ, CBA, and Westpac EFTPOS devices, Finger-mark Digital Menu Boards (DMB), store Wi-Fi networks, PC support, NCR RAL licensing, backup storage, firewall protection, and data recovery.
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Capturing diagnostic reports and writing resolutions for KFC store network faults in JSM to enhance and modify network diagrams for future references and preparing network setup procedures.
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Developing, assessing, and analysing KFC network and server infrastructure that supports operation of KFC stores.
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Coordinating the repair of network systems covered by maintenance agreements and warranties involve collaborating with external (Third-Party) service providers.
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Deploying and configuring Aruba network equipment such as routers and switches, as well as assessing the current network infrastructure firewalls, and wireless access points following established process.
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Ensuring the integrity of the network to mitigate the risk of unauthorized access and data breaches.
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Executing network coding based on KFC store specifications, deploying network protocols on the Kiosk, and troubleshooting networking-related issues on back-of- house devices such as packing screens and order-ready screens.
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Following a systematic patch management procedure and implementing preventive measures to keep Aloha software and apps working optimally, updating the system's firmware, backups.
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Helping to configure Global Protect VPN for safe remote access using Manage Engine and providing KFC store network infrastructure support.
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Identifying, evaluating, and documenting the primary causes and resolutions of network issues at KFC equity and franchise stores.
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Maintaining network systems to ensure the smooth operation of support.
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Managing NCR software applications, Windows operating systems, and network operations across KFC store locations, and performing routine repairs on the office network, private, public, and lab facilities.
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Minimizing downtime by rapidly notifying the first point of contact via phone and email of any incoming network failures or emergency events.

Producing and updating user guides and processing documentation in KFC Confluence (Knowledge Base Cloud).
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Recognizing and addressing Aloha RAL system risks and network issues by following all established procedures and compliance.
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Supporting effective use of store equipment, such as network peripherals, registers, and packing screens.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Motivated staff to perform at peak efficiency and quality.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.