Mahaguruge Nimash Ravindu Fernando
Karatta,SA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Southern Ocean Lodge
11.2023 - Current
- Supervise, train and coordinate all team members on shift.
- Responsible for the team function for the overall operation of the restaurant and bar.
- Delegate and complete daily check lists upon each shift.
- Ensure all team members have a complete and thorough knowledge of menus and daily changes to explain to guests.
- Ensure all team members have a complete and thorough knowledge of wine lists and beverage options to explain to guests.
- Monitor restaurant setup during all three services and ensure it is replenished as required and presentation standards are maintained.
- Communicate with General Managers the key points of stock, budget and wages.
- Ensure the roster is prepared on time.
Restaurant Manager
The Pickled Duck
10.2021 - 11.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food, beverage and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Supervisor
The Pickled Duck
09.2018 - 10.2021
- A team player with proper communication skills among fellow staff
- Efficiently handling the till in order to take the food and drink orders
- Arranging cocktails, mocktails, milkshake, and coffee orders of guests efficiently
- Handling the food pass, serving food to the appropriate tables, and building a strong professional relationship with the guests; ultimately receive loyal guests
- Assisting guests with food and drink suggestions.
Functions and Events Team Member
Adelaide Oval
01.2020 - 03.2020
- Stood down due to Covid-19.
- Engaging in setting up the venue for different functions.
- Working as a part of a team to ensure a smooth set-up process and the best food and beverage service.
- Carrying out different guest requests for special dietary requirements.
- Observing how the massive functions are being coordinated and how the food and beverage stocks are managed.
Industrial Trainee
Southern Ocean Lodge
01.2019 - 07.2019
- Working as a team player to ensure guest satisfaction.
- Carrying out special guest requests and take care of guest specific dietary plans of guests.
- Processing guest food orders and communicate that with the kitchen.
- Arranging cocktails, mocktails, and coffee orders of the guests.
- Assisting guests with the choices of the daily changing menus of the hotel.
- Displaying effective communication with the guests and team members.
- Handling complaints of the guests effectively.
Industrial Trainee
Cinnamon Grand
11.2016 - 04.2017
- Working as part of a team to ensure guest satisfaction
- Carrying out guest’s special requests
- Demonstrating Silver Service in the restaurant
- Processing guest food & beverage orders and delivering to their tables
- Assisting guests with menu choices and offering suggestions
- Displaying effective communication with the guests and also with team members.
Education
Bachelor of International Hotel Management - Hospitality Administration And Management
ICHM
Adelaide, SA09.2020
National Diploma in Hospitality Management - Hospitality
Sri Lanka Institute of Tourism & Hotel Management
Colombo, Sri Lanka07.2018
Diploma in English - English
Aquinas University College
Colombo, Sri Lanka06.2015
London Level B1 Certificate -
British Council
Colombo, Sri Lanka2012
Certificate English Course -
Colombo Academy of Language Skills
Colombo, Sri Lanka07.2010
Skills
- Employee Performance Evaluations
- Best Customer Service Practices
- Staff Supervision
- Coordination
- Complaint Resolution
- Training and Development
Certification
Responsible Service Of Alcohol
Referees
James Harrison
Venue Manager - The Pickled Duck/ Modbury Plaza Hotel
0430504642
james.harrison@kinghotelgroup.com.com
Alison Heath
General Manager - Southern Ocean Lodge
0409091715
solam@southernoceanlodge.com.au
Timeline
Restaurant Supervisor
Southern Ocean Lodge
11.2023 - Current
Restaurant Manager
The Pickled Duck
10.2021 - 11.2023
Functions and Events Team Member
Adelaide Oval
01.2020 - 03.2020
Industrial Trainee
Southern Ocean Lodge
01.2019 - 07.2019
Restaurant Supervisor
The Pickled Duck
09.2018 - 10.2021
Industrial Trainee
Cinnamon Grand
11.2016 - 04.2017
Bachelor of International Hotel Management - Hospitality Administration And Management
ICHM
National Diploma in Hospitality Management - Hospitality
Sri Lanka Institute of Tourism & Hotel Management
Diploma in English - English
Aquinas University College
London Level B1 Certificate -
British Council
Certificate English Course -
Colombo Academy of Language Skills
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