Mahala Gillum
Ripley,QLD
Summary
Motivated operations professional with over 8 years of experience in sales coordination, logistics, and customer service. Excelling at solving problems, streamlining processes, and enhancing team performance through effective communication and collaboration. Skilled in creating quotes, managing schedules, and conducting quality checks to keep everything running smoothly. Eager to leverage my practical experience and upbeat approach in a dynamic role that drives operational success.
Overview
11
11
years of professional experience
Work History
Logistics Allocator & Scheduling
Heidelberg Materials
02.2023 - Current
- Tracked orders and updated customers on status or delays.
- Scheduled customer orders using SyncroTESS and adjusted allocation plans in real time.
- Served as main contact for sales, drivers, and production.
- Managed plant outages to minimize customer impact.
- Oversaw driver fatigue management.
- Processed sales orders and payments via SAP.
- Trained new staff on company operations and policies.
Internal Sales Team & National Credit Support
Heidelberg Materials
08.2021 - 02.2023
- Managed contracts and pricing data
- Resolved disputes and completed investigations
- Addressed accounting, billing, and service delivery issues
- Liaised with account holders and departments
- Screened calls, took messages, and transmitted documents
- Achieved sales and service targets
Customer Service Agent
Heidelberg Materials
09.2016 - 08.2021
- Managed high-volume call traffic, ensuring timely responses and issue resolution
- Effectively and efficiently navigate systems used in the CSC including Windows, SAP, OTV and Mapping Tools
- Accurately enter data into sales orders
- Determine delivery availability using OTV
- Create orders with reference to contract
Administration Assistant
The Good Guys
02.2014 - 09.2016
- Checked data accuracy in orders and invoices.
- Processed orders through email, phone, and online channels.
- Contacted clients for missing information and queries.
- Coordinated with Logistics for timely deliveries.
- Efficiently processed transactions using point-of-sale systems.
- Maintained accurate cash register balances through reconciliation.
Skills
- Communication and customer interaction
- Priority Management
- Complex Problem Solving
- Verbal and Written Communication
Sales Support - Staff Training
- Process Improvement
- Analytical Thinking
- SAP, MS Office Suite, SynchroTess
- Warehouse operations
Timeline
Logistics Allocator & Scheduling
Heidelberg Materials
02.2023 - Current
Internal Sales Team & National Credit Support
Heidelberg Materials
08.2021 - 02.2023
Customer Service Agent
Heidelberg Materials
09.2016 - 08.2021
Administration Assistant
The Good Guys
02.2014 - 09.2016
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