MAHAM AHMED
Australia
Summary
Results-driven Immigration Specialist with excellent project management and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Immigration Specialist
Asia Pacific Group
02.2023 - Current
- Provide expert immigration consultation services to clients at Asia Pacific Group, utilizing excellent communication skills to advise them on the best pathways to achieve their desired outcomes.
- Skillful in crafting diverse visa applications via IMMI account for optimal success rates.
- Efficiently manage documentation maintenance and collection to support streamlined immigration processes
- Maintain meticulous client files and customer relationship management (CRM) system to ensure accuracy and completeness of client information and records.
- Collaborate effectively with clients, colleagues, and stakeholders to resolve any concerns and queries they have, utilizing strong communication and problem-solving skills to deliver superior outcomes.
- Handle a diverse range of complex immigration applications, ensuring compliance with all relevant laws, policies, and procedures.
- Stay up-to-date with the latest developments in immigration law and policy, and communicate any changes to clients in a clear and concise manner.
Consultant
Promise Services
10.2022 - 01.2023
- Developed and maintained a program dashboard for Promise Services, utilizing technology and data analysis tools to drive innovation and improve program efficiency.
- Communicated with clients and stakeholders via phone, email, website, and messages to handle 15+ admission cases weekly, including
conversion, admission, follow-up, and induction, utilizing excellent communication and problem-solving skills to deliver superior outcomes.
• Provided expert advice and responded to enquiries via email and phone, developing strong relationships with clients and stakeholders to ensure a positive customer experience.
• Developed and assisted in implementing administrative policies, onboarding documents, and training manuals, utilizing technology and automation tools to streamline processes and enhance the customer experience.
• Researched, compiled, and organized various study options for international students in all states of Australia, including course structure, fees and scholarships, accommodation, and career options, utilizing technology and data analysis tools to provide accurate and relevant information to clients and stakeholders.
Immigration Assistant
Spot On Global
08.2020 - 09.2022
- Drafted visas applications on IMMI portal for clients.
- Continuously stay informed about the latest developments and changes in migration processes to provide clients with up-to-date and informed assistance.
- Assisted 25+ students monthly in getting admission in their desired courses (ELICOS, Vocational courses, Bachelors and Masters programs), utilizing excellent communication and problem-solving skills to deliver superior outcomes.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Served as the first point of contact for the company, handling 30-50 calls daily, including potential clients, and responsible for answering all website and email enquiries, providing expert advice and responding to enquiries in a timely and professional manner.
• Maintained the company calendar for appointments and meetings, utilizing technology and automation tools to streamline processes and enhance the customer experience.
Education
Master in Development Economics/Master in Economics and Public Policy -
The University of Queensland
Brisbane, Australia06.2022
Bachelor in Economics and Politics -
Lahore University of Management Sciences
Lahore, Pakistan06.2018
Skills
- Experience in 500, 485, 600, 189, 190, 491, 309/100, 802/810, 482, 186 visas
- Proficient in Microsoft Office 365, including Word, PowerPoint, and Excel
- Experienced in using Trello, Zoho, LEGENDcom
- Skilled in technical writing for reports and documentation
- Strong interpersonal skills, with the ability to build relationships and work effectively with diverse teams
- Consultation skills, including active listening and effective communication with clients and stakeholders
- Problem solver, with the ability to analyze complex issues and develop effective solutions
- Effective time management, with the ability to prioritize tasks and meet deadlines
- Quick learner, with the ability to adapt to new technologies and tools
- Ability to work in a fast-paced environment, with the capacity to manage multiple projects simultaneously
- Languages: English (IELTS 85), Urdu (Native Speaker), Hindi (Native Speaker)
Volunteer Experience
- The University of Queensland, Brisbane, Australia, International Student Ambassador, 01/2021, 11/2021, Have conversations with prospects to answer their questions and advise them on various topics about the university., Produce social media posts that are used by the university's public communication pages.
- Teach For Pakistan, Islamabad, Pakistan, Student Ambassador, 08/2017, 05/2018, Created and managed campus campaigns to promote Teach for Pakistan movement, which resulted in 100+ applications for the program., Lead marketing campaigns that led to 20% increase in the student application to the program that year.
Certification
QEAC Certified.
Timeline
Immigration Specialist
Asia Pacific Group
02.2023 - Current
Consultant
Promise Services
10.2022 - 01.2023
Immigration Assistant
Spot On Global
08.2020 - 09.2022
Master in Development Economics/Master in Economics and Public Policy -
The University of Queensland
Bachelor in Economics and Politics -
Lahore University of Management Sciences