Maham Azeem
Tarneit,VIC
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Inbound Customer Service Consultant
Australia Post
10.2024 - 03.2025
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Admin Officer
Care Assess Tasmania
10.2022 - 03.2024
- Create and update daily spreadsheets
- Update Business Documents sent to the Dept Of health
- Preparing the roster for assessors and handing it to them
- Responding to emails sent by aged care facilities
- Organising files and scheduling meetings and appointments
Admin Officer
Vital Technology Pty Ltd
11.2019 - 12.2021
- Create and update of daily spreadsheets
- Updated reports, managed accounts, and generated reports for company database.
- Keep records of taxes and invoice payments
- Participate in payroll processes
Admin Officer
All Brick
10.2018 - 10.2019
- Front desk reception/customer service
- General office duties
- Collecting mail
- Processing supplier invoices in accounting software’s (simpro, xero)
- Processing customer payments
- Answering phone calls
- Performing bank reconciliation
- Managing customer payments
Admin/Receptionist
Legal Aid
08.2018 - 09.2018
- Front desk reception/customer service
- General office management
- Database administration/accounting
- Spreadsheets and reporting
- Travel coordination
- Events management
- Executive support
Office Assistant
SZS Transport
10.2017 - 06.2018
- General office duties and management
- Front desk reception
- Customer service
- Coordinated, meeting and travel calendars
- Answering phone calls
- Handling customer queries
Education
Certificate III - individual support
Supreme Education and Pty Ltd
01.2022
Certificate IV - training and assessment
MR WED training institute
01.2022
Diploma of leadership and management -
Central Australian College
01.2018
Bachelor in business accounting -
Cambridge International College
01.2018
Professional year program -
Performance education
12.2017
Skills
- Microsoft office skills
- Interpersonal skills
- Multitasking
- Keen observer
- Customer service
- Time management skills
- Complaint handling
- Call center experience
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Inbound Customer Service Consultant
Australia Post
10.2024 - 03.2025
Admin Officer
Care Assess Tasmania
10.2022 - 03.2024
Admin Officer
Vital Technology Pty Ltd
11.2019 - 12.2021
Admin Officer
All Brick
10.2018 - 10.2019
Admin/Receptionist
Legal Aid
08.2018 - 09.2018
Office Assistant
SZS Transport
10.2017 - 06.2018
Certificate IV - training and assessment
MR WED training institute
Diploma of leadership and management -
Central Australian College
Bachelor in business accounting -
Cambridge International College
Professional year program -
Performance education
Certificate III - individual support
Supreme Education and Pty Ltd
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