Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
References
Timeline
Generic

Maham Faisal

Sydney,NSW

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals Furthermore, I hold excellent time management skills, exceling in fast-paced environments, driving solutions while minimizing impact on customers/clients. I strive to identify unconventional methods and implement processes to support operational processes to support operation efficiencies, whilst also multi-tasking and switching gears quickly without losing details.

Overview

4
4
years of professional experience

Work History

Specialist

Apple Inc
Sydney, NSW
08.2022 - Current
  • Resolved concerns using strong communcation and conflict management skills combined with expert sales abilities
  • Analyzed team dynamics and implemented changed for identified deficiencies, whilst also leading the team to drive successful attainment of service metrics.
  • Utilized tools and resources to resolve customer inquiries or prepare correspondence
  • Analyzed results into actionable behaviors and goals to improve customer satisfaction
  • Used adminstrative and operational expertise to help team meet deadlines and long-term objectives.
  • Collaborated cross-functionally to tacked and resolved wide-ranging business issues.
  • Increased client retention rates by optimizing
  • Achieved 50% conversion rate on new business from weekly prospect contacts with businesses
  • Coordination complex and multifaceted projects covering diverse business operational areas, whilst also developing successful project goals and strategies in collaboration with 20+ team members

Assistant Manager

Bunnings Group Pty Ltd
Sydney, NSW
03.2020 - 09.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established KPI objectives aligned with trends, market condions and forecast
  • Delivered performance management reporting with seasonal sell-thru tracking, new item performance tracking and monthly business review insights.
  • Monitored fluctuations affecting clients' plans and account balances, discussing and implementing adjustments to maintain

Mentor

University Of Wollongong
Sydney, NSW
01.2022 - 12.2022
  • Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
  • Provided advice to mentees on career paths, job opportunities and educational options.
  • Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
  • Facilitated group activities for mentors and mentees to build relationships and foster collaboration.
  • Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
  • Established meaningful connections between mentors and mentees through networking activities.
  • Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
  • Shared school or college experiences and gave advice on campus life, classes and professors and teachers.
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.

Business Consulting Intern

Sustainable Building Research Centre
Sydney, NSW
11.2020 - 02.2022
  • Conducted research on industry trends and competitive analysis to provide insights into client's operations.
  • Developed marketing plans for clients, including budgeting and implementation strategies.
  • Assisted in the preparation of financial statements and forecasts for business planning purposes.
  • Created PowerPoint presentations to highlight key findings and recommendations from consulting projects.
  • Prepared reports summarizing project progress, results, and conclusions for management review.
  • Attended meetings with clients to discuss project objectives and deliverables.
  • Coordinated with internal teams and external stakeholders to support business growth through development of new features.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Conducted research on current industry trends and best practices related to sustainability initiatives.
  • Analyzed existing environmental policies and procedures to identify areas of improvement.
  • Created reports of findings for clients, providing recommendations for improvements.
  • Evaluated progress towards sustainability goals through data analysis and reporting metrics.
  • Researched potential partnerships with other organizations that could benefit mutual sustainability efforts.
  • Integrated sustainability solutions into existing policies and procedures to ease adoption and maximize results.

Education

Bachelor of Science - Psychology

University of Wollongong
Wollongong, NSW
04.2023

Skills

  • Complex Problem Solving
  • Coordination
  • Judgment and Decision
    Making
  • Social Perceptiveness
  • Time Management
  • Teamwork
  • Good Negotiation Skills
  • Strong communication skills
  • Strategic planning abilities
  • Delegation skills
  • Analysis skills

Accomplishments

  • Academic Excellence Scholarship - UOW
  • Univative Winner at UOW Representing SBRC
  • Study Australia Industry Experience Leadership Award

References

References available upon request.

Timeline

Specialist

Apple Inc
08.2022 - Current

Mentor

University Of Wollongong
01.2022 - 12.2022

Business Consulting Intern

Sustainable Building Research Centre
11.2020 - 02.2022

Assistant Manager

Bunnings Group Pty Ltd
03.2020 - 09.2023

Bachelor of Science - Psychology

University of Wollongong

Similar Profiles

CREATE PROFILE
Maham Faisal