MAHAMUDUL HASAN
Melbourne
Summary
Network Engineer with over 17 years of experience in telecom transport networks, focusing on design, integration, and troubleshooting. Holds certifications in AWS and Microsoft AI, utilizing cloud and AI solutions to enhance performance and automation. Proficient in Nokia, Cisco, and Ericsson technologies, with a proven ability to lead teams and achieve significant results. Currently advancing towards a Solution Architect role to implement strategic innovations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Operations Team Lead
Tata Communications Transformation Services
07.2023 - Current
- Achieved 95% compliance with TTT KPI targets, ensuring swift resolution of network incidents and change requests across all priority levels.
- Managed event and incident management shift team within core, aggregation, and access network for Nokia switches, routers, and access network products.
- Maintained 98% SLA targets for incident response, delivering exceptional service reliability and customer satisfaction.
- Streamlined call-taking processes to meet SLA benchmarks of answering 90% of calls within 60 seconds and minimizing average wait times to under 60 seconds.
- Directed a team of 6 engineers in fault monitoring and resolution, meeting weekly aggregated KPIs for network incidents.
Core Network Engineer
nbn Australia
04.2018 - 06.2023
- Achieved 95% compliance with MTTR KPI targets, ensuring swift resolution of network incidents and risks across all priority levels.
- Developed comprehensive Method of Procedure (MOP) documents and accurately determined hardware requirements for field technicians, resulting in a 98% first-time fault restoration success rate.
- Incident and change request management for Nokia DWDM, 7750/7210 switches, Nokia OLT/GPON, and DSLAMs
- Authored detailed troubleshooting procedures that streamlined fault resolution processes, enabling other engineers to reduce troubleshooting time by 50%
Senior Network Engineer
Ericsson
01.2008 - 08.2017
- Delivered seamless integration of Ericsson optical/microwave network solutions, achieving 100% of project milestones on schedule.
- Developed, integrated, and conducted troubleshooting of DWDM optical transport per customer requirements
- Orchestrated design, integration, configuration, and testing of carrier Ethernet / MPLS-TP within customer network and facilitated training for internal teams and clients
- Collaborated with customers, project managers, field engineers and other stakeholders to ensure smooth operation of project execution.
- Directed team of 5 network engineers executing network configurations and detailed level design, attaining 'Exceed expectation' rating for majority of projects
Education
Bachelor of Science - Electrical & Electronic Engineering
Khulna University of Engineering & Technology
04.2007
Skills
- DWDM
- Ethernet
- GPON
- SPLUNK
- Cloud Infrastructure
- Network Monitoring
- Fiber optic testing
- Network Configuration
- AI
- Team management
Certification
- AWS Certified AI Practitioner - Early Adopter
- Microsoft Certified - Azure AI Fundamentals
- AWS Certified Cloud Practitioner
- AWS Certified Solutions Architect - Associate
- AWS Certified Developer Associate
- AWS Certified SysOps Administrator - Associate
- Cisco Certified Network Associate
LANGUAGES
English - Proficient
Spanish - Beginner
Accomplishments
- Consistent Performer - Received spark for consistently receiving Exceeds expectation in annual performance review
- Project Lead of the Year - Recognized for leading carrier Ethernet project for 4G/5G that reduced infrastructure cost of customer by 50%
- Process Improvements Leader - Led multiple process improvement activities to ensure operational efficiency
Timeline
Network Operations Team Lead
Tata Communications Transformation Services
07.2023 - Current
Core Network Engineer
nbn Australia
04.2018 - 06.2023
Senior Network Engineer
Ericsson
01.2008 - 08.2017
Bachelor of Science - Electrical & Electronic Engineering
Khulna University of Engineering & Technology
Similar Profiles
Prashant PatilPrashant Patil
Manager of Customer Service & Operation at Tata Communications and Transformation ServicesManager of Customer Service & Operation at Tata Communications and Transformation Services
Suresh ESuresh E
Sr. Customer Customer Executive at Tata Communications Transformation Services LimitedSr. Customer Customer Executive at Tata Communications Transformation Services Limited
Chandan DuttaChandan Dutta
Senior Technical Lead at Tata Communications Transformation ServicesSenior Technical Lead at Tata Communications Transformation Services
Sravanthi GaddamSravanthi Gaddam
Admin Support/Customer Service Officer at Acquire BPOAdmin Support/Customer Service Officer at Acquire BPO
Riley KeatingRiley Keating
Traffic Controller at Onsite Recruitment/City WideTraffic Controller at Onsite Recruitment/City Wide