Mahana Partington
8 Renmano Court Buderim,QLD
Summary
With 3 years of experience in the hospitality industry, I've had the opportunity to enhance my customer service skills, problem-solving abilities, and communication techniques. These experiences have been invaluable in helping me navigate various customer needs effectively and ensure a positive experience for all guests. Working in hospitality has truly allowed me to develop a keen understanding of delivering exceptional service and creating memorable experiences for patrons.
Overview
2
2
years of professional experience
Work History
Front of House Employee, Bartender
Dee Den Buderim
Level 1/87 Burnett St, Buderim 4556 , Queensland
2023.10 - Current
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Assisted with seating arrangements to ensure comfortability for guests.
Housekeeper
Aquarius Kawana
14 Bright Pl, Birtinya, 4575 , Queensland
2023.10 - 2023.12
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Customer Service Associate Team Leader
Salt n' Battered Fish n' Chips
104/110/98 Alexandra Parade, Alexandra Headland QLD 4572 , QLD
2022.02 - 2023.07
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cook Helper, Waitress, Bartender
Little Red Dumplings
SHOP GD183 Sunshine Plaza, 154-164 Horton Parade, Maroochydore 4558 , Queensland
2022.06 - 2023.07
• Presented food and beverages to guests at tables
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Cert IIII - Beauty Services
TAFE Queensland
34 Lady Musgrave Dr, Mountain Creek2023-07
Certificate III - Hospitality
TAFE Queensland Mooloolaba Campus
34 Lady Musgrave Dr, Mountain Creek QLD 45572023-06
Cabin Crew Essential Course -
Aviation Australia
15 Boronia Rd, Brisbane Airport, QLDFinished Year 10 -
Chancellor State College
· 164 Sippy Downs Drive. Sippy Downs Qld 4556Skills
- Staff Development
- Team Management
- Quality Improvement
- Staff Training
- Complex Problem-Solving
Languages
English
Professional
Filipino
Professional
References
- Dean Bignall from TAFE Queensland Mooloolaba Dean.BIGNALL@tafeqld.edu.au | 0415781433
- Noony Sarin From Dee Den Buderim Deeden.com.au | (07) 5445 340
Timeline
Front of House Employee, Bartender
Dee Den Buderim
2023.10 - Current
Housekeeper
Aquarius Kawana
2023.10 - 2023.12
Cook Helper, Waitress, Bartender
Little Red Dumplings
2022.06 - 2023.07
Customer Service Associate Team Leader
Salt n' Battered Fish n' Chips
2022.02 - 2023.07
Cert IIII - Beauty Services
TAFE Queensland
Certificate III - Hospitality
TAFE Queensland Mooloolaba Campus
Cabin Crew Essential Course -
Aviation Australia
Finished Year 10 -
Chancellor State College
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