Summary
Overview
Work History
Education
Skills
Certification
References
Awards
Timeline
Generic

Mahan Safdartourei

Sydney,Australia

Summary

I am a results-driven candidate with a strong understanding of sales principles and customer service. I possess a proven ability to build relationships with customers and colleagues. Skilled in identifying customer needs and presenting solutions. Experienced in managing multiple projects and working in a fast-paced environment. Im looking forward to positively contributing to the vision of your company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Commonwealth Bank
Sydney , NSW
07.2023 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Prevented key account losses by researching discrepancies and correcting problems.

Sales Assistant

Platypus
Sydney, Australia
07.2022 - Current
  • Assisted customers with item returns and payment refunds
  • Updated customer information and accounts in store databases
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Helped customers find specific products, answered questions, and offered product advice.

Bartender

Ranch Hotel
Sydney, Australia
02.2021 - 05.2022
  • Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
  • Utilized strong salesmanship skills to upsell drinks and appetizers
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Employee Trainer

McDonalds
Sydney, Australia
09.2018 - 04.2021
  • Investigated, reported and communicated training compliance data to management
  • Delivered training to promote evidence-based learning as measured by quality of training and surveys and assessments
  • Validated training outcomes, materials and methods by working with management

Christmas Casual Retail Assistant

JD Sports
Sydney, Australia
09.2019 - 12.2019
  • Described merchandise and explained use, operation, and care of merchandise to customers
  • Greeted customers and ascertained what each customer wanted and needed
  • Demonstrated use and operation of merchandise

Education

Completed HSC -

Epping Boys High School

Skills

  • Sales Expertise
  • Procurement And Sales
  • High-Volume Environments
  • Meeting Logistics
  • Apparel Industry Knowledge
  • Following Supervisor Instructions
  • Customer Experience Management
  • Customer service
  • Team collaboration
  • Regulatory compliance

Certification

  • RSA
  • RSG/RCG
  • Cert 1 And 2 In Hospitality

References

References available upon request

Awards

Duke Of ED Bronze

Timeline

Customer Service Specialist

Commonwealth Bank
07.2023 - Current

Sales Assistant

Platypus
07.2022 - Current

Bartender

Ranch Hotel
02.2021 - 05.2022

Christmas Casual Retail Assistant

JD Sports
09.2019 - 12.2019

Employee Trainer

McDonalds
09.2018 - 04.2021

Completed HSC -

Epping Boys High School

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Mahan Safdartourei