Mahdi Musavi
Sydney,NSW
Summary
Reliable and professional Receptionist candidate with strong experience in customer service, administration, and community support. Skilled at managing high-volume calls, coordinating appointments, and providing excellent front desk service. Committed to creating a positive experience for clients and supporting diverse needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative Remote
Telstra
09.2023 - 01.2025
- Managed high-volume inbound and outbound calls, resolving customer inquiries and technical issues efficiently.
- Provided product information, processed service requests, and maintained accurate records.
- Delivered friendly, solution-focused support to build strong customer relationships.
Disability Support Worker
Light House Health
11.2019 - 03.2023
- Supported clients with daily activities, personal care, and community participation.
- Documented care plans and progress reports with attention to detail and confidentiality.
- Fostered an inclusive environment promoting independence and respect.
Team Member
Big W
11.2017 - 07.2019
- Provided excellent service in a busy retail environment.
- Assisted customers with product selection, inquiries, and complaints.
- Operated point-of-sale systems and processed transactions accurately.
Education
Certificate III - Pathology Collection
Adept Training
08-2024
Certificate III - Community Services
TAFE NSW
NSW03-2025
Certificate III - Business Services
TAFE NSW
NSW11-2022
Skills
- Reception & Front Desk Operations
- Customer Service Excellence
- High-Volume Call Management
- Appointment Scheduling & Calendar Coordination
- Data Entry & Record Keeping
- Disability & Community Support
- Professional Communication
- Time Management & Multitasking
Certification
- First Aid Certificate
- Working With Children Check
- Police Check
- NDIS Screening Check
Timeline
Customer Service Representative Remote
Telstra
09.2023 - 01.2025
Disability Support Worker
Light House Health
11.2019 - 03.2023
Team Member
Big W
11.2017 - 07.2019
Certificate III - Pathology Collection
Adept Training
Certificate III - Community Services
TAFE NSW
Certificate III - Business Services
TAFE NSW
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