Summary
Overview
Work History
Education
Skills
Timeline
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Mahdi Qasimi

Dandenong,VIC

Summary

Proven expertise in elevating customer satisfaction and revenue at Aldi through exceptional service and effective inventory management. Skilled in diagnosing mechanical issues and mentoring junior mechanics, showcasing a blend of technical proficiency and leadership. Achieved notable satisfaction ratings by prioritizing customer needs and fostering team collaboration.

Painters Assistant experienced with use of water and oil-based paints of different brand, sheen, coverage and use. Primed walls and surfaces in preparation of painting, allowing smooth, seamless final product. Smoothed walls and surfaces, removing or installing fixtures or wallpaper.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Aldi
09.2024 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Mechanic

Automation Anywhere
06.2024 - Current
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Disassembled defective parts to make proper repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.

Picker Packer

Marmara
08.2023 - 10.2024
  • Stocked designated items on shelves, end caps and displays.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Picked and packed order items.

Education

10 - Mechanical Engineering

Dandenong High School
Dandenong, VIC

Skills

  • Brake system customer service
  • Customer service documentation
  • Customer service support
  • Customer service standards
  • Excellent customer service skills
  • Customer service management

Timeline

Customer Service Cashier

Aldi
09.2024 - Current

Mechanic

Automation Anywhere
06.2024 - Current

Picker Packer

Marmara
08.2023 - 10.2024

10 - Mechanical Engineering

Dandenong High School

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Mahdi Qasimi