Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Mahdi (Liam) Danesh

Pyrmont,NSW

Summary

Multilingual customer service professional with a proven track record in delivering exceptional experiences in dynamic environments. Recognized for effective communication, quick problem-solving abilities, and strong team collaboration skills. Holds a valid Australian driver’s licence and maintains physical fitness to support active roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

English Teacher

Iran-Europe English Language Institute
Tehran, Iran
03.2023 - 10.2025
  • Explored different approaches to help students improve their reading comprehension skills.
  • Encouraged self-expression among learners through oral presentations or role plays.
  • Facilitated small group discussions on a variety of topics related to English literature and language arts.
  • Counseled students regarding their academic performance in English classes.
  • Provided individualized instruction for struggling students.
  • Utilized multimedia resources such as videos and podcasts in class sessions.
  • Provided feedback on written assignments submitted by students.

IT Assistant

Tose-eh Holding
Tehran, Iran
11.2023 - 02.2024
  • Assisted users with basic computer operation skills such as Microsoft Office Suite usage.
  • Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
  • Responded promptly to helpdesk requests from internal staff members.
  • Provided remote assistance to overseas executives, honing clear verbal instructions, and patience with non-technical audiences.
  • Provided technical support to staff and customers in person, over the phone, and via email.

Education

Bachelor of Information Technology - Data Analytics, Business Information Systems Manag

University of Technology Sydney
Sydney, NSW
03-2027

Skills

  • Data analysis and database management
  • Team collaboration and project management
  • Technical support and customer service
  • Reliability and punctuality
  • Problem solving
  • Attention to detail
  • Professional greeting and escorting
  • Communication skills
  • Fast learner

Certification

  • IELTS (C1) - 2023
  • English Teacher Training Course (TTC) - Iran-Europe English Language Institute - 2023
  • Programming with Python – Tehran Institute of Technology – 2023
  • Machine Learning with Python – Tehran Institute of Technology – 2023

Languages

English
Professional
Persian
Native/ Bilingual
German
Elementary
Japanese
Elementary
Korean
Elementary

References

References available upon request.

Timeline

IT Assistant

Tose-eh Holding
11.2023 - 02.2024

English Teacher

Iran-Europe English Language Institute
03.2023 - 10.2025

Bachelor of Information Technology - Data Analytics, Business Information Systems Manag

University of Technology Sydney

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Mahdi (Liam) Danesh