Madia Mohasseli
Perth,WA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Jd Sportsplex
02.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
2IC Manager
Guess
02.2023 - 07.2023
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Led process improvement initiatives that resulted in streamlined workflows for higher operational efficiency across all functional areas of the organization.
- Evaluated competitive landscape regularly to maintain an up-to-date understanding of industry trends and market shifts affecting the business domain.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Conducted employee training sessions to educate employees on products and company policies.
- Interviewed, recruited and trained new onboarding candidates.
2IC Manager
Strandbags
07.2022 - 02.2023
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Led process improvement initiatives that resulted in streamlined workflows for higher operational efficiency across all functional areas of the organization.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
Grocery Store Products
03.2020 - 09.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Science - Biomedical Sciences
Edith Cowan University
Perth, WA03-2027
High School Diploma -
Greenwood College
Perth, WA10-2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- POS System Operation
- Meeting deadlines
- Business Development
- Product Promotions
Timeline
Sales Associate
Jd Sportsplex
02.2023 - Current
2IC Manager
Guess
02.2023 - 07.2023
2IC Manager
Strandbags
07.2022 - 02.2023
Cashier
Grocery Store Products
03.2020 - 09.2020
Bachelor of Science - Biomedical Sciences
Edith Cowan University
High School Diploma -
Greenwood College
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