MAHDIYAH MOHASSELI
Perth,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Store Manager
Sheike
Perth, WA
01.2025 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
2IC Manager
GUESS
02.2023 - Current
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Conducted employee training sessions to educate employees on products and company policies.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
Retail Sales Associate
JD
02.2023 - Current
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Assistant Manager
Strand Bags
09.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- increased sales and conversion by 10%
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Training new employees to learn and be confident while selling
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Cashier
Fresh Market Dianella
03.2020 - 08.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor Of Biomedical Science - Undergraduate
EDITH COWAN UNIVERSITY
Joondalup, WA10-2027
High School Diploma -
Greenwood College
Balga, WA10.2021
Skills
- Customer Relationship Management
- Closing and Contract Negotiations
- Staff Management
- Financial Management
- Time Management
- Policy Administration
- Hiring and Training
- Talent Recruitment and Development
- Contract Management
- Recruiting and Interviewing
- IT skills
- Accounting Software
- Customer Service Excellence
- Microsoft Office
- POS Systems Operations
Timeline
Store Manager
Sheike
01.2025 - Current
2IC Manager
GUESS
02.2023 - Current
Retail Sales Associate
JD
02.2023 - Current
Assistant Manager
Strand Bags
09.2022 - Current
Cashier
Fresh Market Dianella
03.2020 - 08.2020
Bachelor Of Biomedical Science - Undergraduate
EDITH COWAN UNIVERSITY
High School Diploma -
Greenwood College