Mahedi Hasan

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
• Monitoring restaurant operations and adjusted schedules to meet peak customer demand.
• Closely working with NPS rating's
• Taking part of other management planning and operational activities.
• Handling POS system such as Bepoz, MI, Oracle.
• Managing management system for food safety, food handling, SOP and other.
• QSR restaurant managing experience.

Run day to day operations

Restaurant open and closing

Staff management

Daily and weekly checklist

Customer service

NPS and MS focus

Grilling and Dressing

Hosting and tilling

Ordering and stocking

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.

Handles Bar and Service on the floor.

Taking order and serving food and drinks.

Pre-busing tables

Setup the restaurant as per shifts.

Maintain well menu knowledge and provide excellent customer service.

POS system for order key-in

• Oversee the day to day operations and run the operations.
• Strategy for social media marketing and customer engagement.
• Maintain social media platforms, google my business and tripadvisor for restaurant.
• Cashiering
• POS system handling
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Oversaw front of house personnel to maintain adequate staffing to ensure service.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Oversaw food preparation and monitored safety protocols.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

• Used cash registers and credit card machines to cash out customers.
• Processed orders and sent to kitchen employees for preparation.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Increased sales significantly by upselling higher-end products to customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.