Mahendra Timisina
Kallangur
Summary
Accomplished IT professional dedicated to driving operational excellence and fostering innovation within the IT team. Implements efficient ITSM processes and cultivates a culture of continuous improvement to enhance team productivity and effectiveness. Aims to promote the adoption of emerging technologies, ensuring the organization remains at the forefront of technological advancements. Committed to strengthening organizational cybersecurity and optimizing IT infrastructure for scalability and cost reduction. Strives to contribute to company success by leveraging expertise in driving efficiency and embracing innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head of IT, Australia
GranSolar Construction Australia
05.2022 - Current
- Manage complex ICT Infrastructure projects/programs in accordance with the corporate plan, including the maintenance and replacement of ICT infrastructure hardware for networks, services, and telephony.
- Help protect the organisation from Cyber threats by ensuring ICT infrastructure is regularly patched and maintained on supported versions.
- Proactively prevent and reduce the impact of technology service interruptions by developing and analysing service reports that identify problem trends and areas for service improvement. Ensure all KPI's are met and reported.
- Provide people leadership through direction, training, coaching and career development of the team.
- Manage and lead the IT team, including hiring, training, mentoring, and performance evaluation.
- Develop and implement IT strategies, policies, and procedures to ensure efficient and secure operation of all technology systems.
- Oversee the maintenance Manage and lead the IT team, including hiring, training, mentoring, and performance evaluation.
- Monitor and manage IT budgets, making cost-effective decisions and ensuring optimal resource allocation.
- Collaborate with key stakeholders to understand business requirements and align IT initiatives with organizational goals.
- Lead technology projects from inception to completion, including planning, resource allocation, timeline management, and effective communication.
- Provide technical guidance and support to end-users, resolving complex issues and ensuring timely resolution of IT-related requests.
- Stay up to date with industry trends and emerging technologies, evaluating their potential for implementation and improvement of IT systems.
- Establish and enforce IT security protocols and policies, ensuring compliance with data protection regulations and industry best practices.
- Foster a culture of continuous improvement, innovation, and knowledge sharing within the IT team.
IT Analyst - Level 2, and 3
Tricare Residential Aged Care and Retirement Living
11.2021 - 05.2022
- Forecasting budget and work on cost control.
- Install, upgrade, support and troubleshoot Windows OS 7/8/10/11, Microsoft Exchange, Office O365, Microsoft Office suite and other authorized desktop applications.
- Knowledge and experience supporting Active Directory, AAD, Citrix, WYSE (Citrix) Terminal, hardware support, Android, Apple, tablet, and desktop operating systems, Mitel Phone System, and printer.
- Keep monitor Forcepoint and Netskope client and take necessary action if required.
- Managing print server and resolve all the printer issues.
- Manage devices and software via Intune.
- Daily IT health check of broad room, conference room and all meeting rooms.
- Remote support to all facility and retirement via VNC and RDP client.
- Keep monitoring CCTV and take necessary action if required.
- Managing Antivirus servers checks and update accordingly.
- Hardware procure, prepare, deploy, and retire.
- Visit different sites as per requirement and conduct regular health check for each site.
- Keep monitoring PRTG alert and take necessary actions.
- Keep monitoring inbound and outbound email in Forcepoint.
- Ticket management via Fireworks Service as admin access.
- Access Management (onboarding, offboarding, role change) processes and procedures.
Team Leader Desktop Support QLD
National Broadband Network Australia
10.2017 - 10.2021
- Leadership and Management
- Team Coordination: Oversee day-to-day operations and ensure that team members are effectively collaborating.
- Task Delegation: Assign tasks based on individual team members' strengths and project requirements.
- Performance Monitoring: Track team performance and productivity, providing feedback and support where necessary.
- Mentorship and Development: Provide guidance and support for team members' professional growth, offering training and development opportunities.
- Project Management
- Project Planning: Develop detailed project plans, including scope, timelines, and resource allocation.
- Execution and Monitoring: Ensure projects are executed on time, within budget, and meet quality standards.
- Risk Management: Identify potential risks and implement mitigation strategies.
- Stakeholder Communication: Act as the primary point of contact between the IT team and other departments or external clients.
- Technical Expertise
- Technical Guidance: Offer expert advice and solutions for complex technical issues.
- System Design and Implementation: Oversee the design, implementation, and maintenance of IT systems and infrastructure.
- Quality Assurance: Ensure that all IT solutions meet the organization's standards for performance, security, and reliability.
- Strategic Planning
- IT Strategy Development: Contribute to the formulation of the organization’s IT strategy, aligning it with business objectives.
- Innovation and Improvement: Stay updated with the latest technological trends and innovations, recommending improvements and new technologies that could benefit the organization.
- Budget Management: Manage the IT budget, ensuring cost-effective use of resources.
- Communication and Collaboration
- Cross-Departmental Coordination: Collaborate with other departments to understand their IT needs and provide appropriate solutions.
- Reporting: Prepare and present reports on project progress, performance metrics, and IT initiatives to senior management.
- Conflict Resolution: Address and resolve any conflicts or issues that arise within the team or with other departments.
- Security and Compliance
- Policy Enforcement: Ensure the team adheres to the organization's IT policies and procedures.
- Security Management: Oversee the implementation of security measures to protect the organization's data and IT infrastructure.
- Compliance: Ensure that all IT practices comply with relevant laws, regulations, and industry standards.
- Skills and Qualities of an Effective IT Team Leader
- Technical Proficiency: In-depth knowledge of IT systems, networks, software development, and cybersecurity.
- Leadership Skills: Ability to inspire, motivate, and lead a team towards achieving goals.
- Communication Skills: Strong verbal and written communication skills for effective interaction with team members, management, and stakeholders.
- Problem-Solving Abilities: Aptitude for identifying problems and developing effective solutions.
- Organizational Skills: Excellent organizational skills to manage multiple projects and tasks simultaneously.
- Adaptability: Ability to adapt to new technologies and changing business requirements.
Desktop Support Engineer QLD
National Broadband Network Australia
01.2016 - 10.2017
- Install, upgrade, support and troubleshoot Windows OS 7/8/10/11, Microsoft Exchange, Office O365, Microsoft Office suite and other authorized desktop applications.
- Knowledge and experience supporting Active Directory, AAD, Citrix, VPN fundamentals, hardware support, phone, tablet, and desktop operating systems, and printers.
- Assets management through Flexera and ServiceNow: Purchase, Setup, deployment, retirement of the computers, notebooks, mobility, and other IT equipment.
- Support Microsoft Team, MYVMR, Zoom and Cisco Telepresence meetings.
- Contact vendors and perform required task for any software and hardware issue if require.
- Install, upgrade, support and troubleshoot for printers, computer hardware, mobile, iPad, android, and any other authorized peripheral equipment.
- Provide IT training to the new starter and other users as per their requirement and conduct a brief induction when they start.
- Support Mobility and Windows through Air Watch Platform and Microsoft Intune.
- Find out issue and resolved with BYOD devices.
- Performs general preventative maintenance tasks on computers, laptops, printers, mobiles, iPad, and any other authorized peripheral equipment.
- Arrange mobility services and support to end users with different SOE applications in mobile and iPad.
- Prepare hardware to new starter and conduct on boarding induction as required.
- Customize desktop hardware to meet user specifications and site standards.
- Performs work in compliance within specified warranty requirements by consulting different vendors.
- Returns defective equipment/parts to maintenance inventory, documents user repairs, maintains hardware inventory to insure adequate hardware levels at site.
- Safely package equipment for branches and arrange for the transport of the equipment.
- Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
- Antivirus Software knowledge, back-up experience.
- Strong communication skills, relationship building skills, proven customer service skill and the ability to perform under pressure, managing conflicting priorities and meet deadlines.
- Develop trends by monitoring and analysing deskside tickets and transferred from Service desk tickets, incoming calls, problems, and support requests.
- Focused on Correspondence with the clients, Follow-ups on Telephone and by an email.
- Remote Support through Citrix, SCCM, VNC and RDC.
- Deploying software from AD, SCCM, and Microsoft Intune.
- Respond, restore, resolve, or escalate incident tickets within SLA.
- Face to face using Sales force, IT Connects, ServiceNow, and Remedy.
- Participate in meeting every day to discuss about the new challenges and opportunities within SOE.
- Leading the project and proactive support through automated Nexthink platform, and cloud base mobility services and support.
- Keep monitoring issues from back end and deploy the fixes as per requirement.
- Benefits of Nexthink Platform
- Reduces number of issues each day (hardware, software, licence, system failure, and all other IT issues).
- Fewer disturbances to the end users
- Reach out to users before they come to IT with issue (if necessary)
- Get more information about the issue from the back end.
IT Support Consultant
Matrix Office Systems Pvt Ltd, Nepal
01.2010 - 06.2014
- Install, upgrade, support and troubleshoot XP, Windows 7/8 and Microsoft Office 2007 and any other authorised desktop applications.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
- Accurately record, update and document requests using the IT service desk system.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents with printers, copiers, and scanners.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Education
Masters of Business Administrations -
Holmes institute
Brisbane, Queensland01.2017
Masters of Professional Accounting Extended - undefined
University of Southern Queensland
Brisbane, Queensland01.2016
Masters of Business Studies - Finance
Tribhuvan University
01.2014
Bachelor of Business & Information Technology - undefined
Tribhuvan University
01.2010
Skills
- Leadership: Ability to inspire and motivate teams, provide direction, and lead by example
- Technical Proficiency: Strong understanding of IT systems, networks, infrastructure, and software applications relevant to the organization's operations
- Problem-Solving Skills: Aptitude for identifying, analyzing, and resolving complex technical issues and challenges
- Communication Skills: Excellent verbal and written communication skills are essential to effectively convey technical information to non-technical stakeholders, collaborate with team members, and liaise with external vendors and partners
- Project Management: Proficiency in project management methodologies and tools to plan, execute, and oversee IT projects effectively
- Strategic Thinking: Ability to align IT initiatives with organizational goals and strategies
- Team Building and Development: Skill in building and developing high-performing IT teams through recruitment, training, mentoring, and performance management
- Vendor and Stakeholder Management: Capability to effectively manage relationships with external vendors, service providers, and stakeholders
- Risk Management: Understanding of IT-related risks and security threats, and the ability to develop and implement strategies to mitigate these risks
- Adaptability and Innovation: Flexibility to adapt to changing technology landscapes and business needs, and the creativity to explore innovative solutions that drive efficiency, productivity, and competitive advantage
Certification
- 2025 ITIL
- 2023 Azure Administrator (AZ 104) - Azure Admin
- 2023 Microsoft 365 Fundamentals (MS – 900)
- 2022 Azure Fundamentals (AZ 900)
- 2017-2018 Professional year Program (Information Technologies)
- 2009 Microsoft Certified Systems Engineer (MCSE)
Timeline
Head of IT, Australia
GranSolar Construction Australia
05.2022 - Current
IT Analyst - Level 2, and 3
Tricare Residential Aged Care and Retirement Living
11.2021 - 05.2022
Team Leader Desktop Support QLD
National Broadband Network Australia
10.2017 - 10.2021
Desktop Support Engineer QLD
National Broadband Network Australia
01.2016 - 10.2017
IT Support Consultant
Matrix Office Systems Pvt Ltd, Nepal
01.2010 - 06.2014
Masters of Professional Accounting Extended - undefined
University of Southern Queensland
Masters of Business Studies - Finance
Tribhuvan University
Bachelor of Business & Information Technology - undefined
Tribhuvan University
Masters of Business Administrations -
Holmes institute
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