Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

MAHER KAMEL

Ryde,NSW

Summary

Experienced [Job Title] proficient in managing [Industry] operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Proactive [Job Title] produces high-quality [Area of expertise] work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends. Focused [Job Title] with [Number] years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

1
1
year of post-secondary education
8
8
years of professional experience

Work History

Director

Buzzz Bitz
02.2021 - Current
  • Reached conformity with product quality specifications by suggesting [Type] corrective actions.
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
  • Assessed final products to check quality and consistency with creative vision.

Operations Manager

Koinonia Enterprises PTY LTD
RYDE, Nsw
01.2020 - Current
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Implemented ticket tracking system and worked with [Type] team to create customized system for improved tracking and logging of work issues.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Interfaced with [Number] department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Optimized returns and investments by effectively managing and directing distribution operations.
  • Reviewed shift reports to understand current numbers and trends in areas such as [Type] and [Type].
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.

Field & Facilities Manager, Fleet Manager

Koinonia Enterprises PTY LTD
12.2016 - 01.2020
  • Telecommunications Contractor (Sydney).
  • Managing Field teams to deliver the projects with OHS and specification requirements.
  • Manage compliance of facilities to required standards with Maintenance planning.
  • Perform maintenance audits as required in duty and Filed audits in NBN and mobile projects for all team leader to make sure all worker following OHS.
  • Reviewing time shifts for all employees with reviewing all expenses and approved it.
  • Perform maintenance audits for all fleets and facilities and manage maintenance plans.
  • Ensure all suppliers and contractors are fully compliant with CLV requirements Maintain, train and induct staff on WH&S.
  • Lead & coach maintenance staff & contractors with tasks.
  • Leading HR teams for all HR and On-boarding procedures.
  • Communication with both internal and external stakeholders.
  • Test & tag all electrical assets, , Optic Fibre Network (Fibre Splicer) Wideband Koinonia Enterprises – Telecommunications Contractor (Sydney).
  • Managing small/medium fibre optic projects from the implementation phase to the live phase and improved cost control by eliminating needless expenses, by modifying fibre designs.
  • Recruited and trained installation team.
  • Lead a team to investigate and repair fibre optic related faults in a timely manner, and as directed by Telstra, NBN (HFC) & TPG Networks.
  • Perform Fibre Optic troubleshooting, terminations, OTDR traces and power meter for fault finding.
  • Help with installing, prepping and Fusion Splicing Fibre Optic Cabling.
  • Maintain log of all maintenance activities and provide workbooks for our clients.
  • CAD designs and drawings, underground and aerial network elements, splice joints and geospatial type application.
  • Performed annual service visits and completed preventative maintenance on all systems.
  • Followed [Type] and [Type] safety procedures to avoid injuries in field.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
  • Ordered all [Type] and [Type] parts and managed inventory of spare parts, reducing costs [Number]%.
  • Discussed and recommended service options with customers and explained costs involved.
  • Attended [Type] and [Type] workshops and team meetings to maximize technical knowledge.
  • Completed [Number] [Type] installations per [Timeframe] through [Action] and [Action].
  • Positively engaged with customers and maintained professional appearance at all times as company representative.
  • Properly completed work reports for each field visit.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
  • Provided exemplary customer service on each field visit according to [Name of Company]'s guidelines.
  • Successfully alleviated [Type] issues by using [Type] troubleshooting method.
  • Installed new [Type] and [Type] equipment and explained operation and routine maintenance protocols to customers.

Site Foreman

Petra Construction
01.2013 - 01.2016
  • Ensure projects are delivered within budget, deadlines and specification of the clients' requirements.
  • Provide leadership and direction to all site personnel and sub-contractors.
  • Read and interpret plans and specifications accurately and contribute strong technical knowledge across all trades and services.
  • Provide solutions and continuous improvement initiatives during construction.
  • Lead by example in regards to compliance with safety, health, quality and environmental regulations and procedures.

Education

Bachelor of Commerce & Accounting - undefined

Suez Canal University

Certificate IV in Network Security - undefined

TAFE NSW

Optical Fibre Jointing & Splicing MILCOM SOLUTIONS - undefined

Test & Tag certification Test and Tag Training - undefined

Information Technology Project Management

Tafe
08.2019 - 12.2019

Wildlife Hazard Course

Egyptian Civil Aviation Authority (E.C.A.A)
01.2010 - 12.2010

Skills

    Story pitching

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Timeline

Director

Buzzz Bitz
02.2021 - Current

Operations Manager

Koinonia Enterprises PTY LTD
01.2020 - Current

Information Technology Project Management

Tafe
08.2019 - 12.2019

Field & Facilities Manager, Fleet Manager

Koinonia Enterprises PTY LTD
12.2016 - 01.2020

Site Foreman

Petra Construction
01.2013 - 01.2016

Wildlife Hazard Course

Egyptian Civil Aviation Authority (E.C.A.A)
01.2010 - 12.2010

Test & Tag certification Test and Tag Training - undefined

Optical Fibre Jointing & Splicing MILCOM SOLUTIONS - undefined

Certificate IV in Network Security - undefined

TAFE NSW

Bachelor of Commerce & Accounting - undefined

Suez Canal University

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MAHER KAMEL