Maher Mansour
Roselands,NSW
Summary
.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Manager
Mortdale Hotel
05.2024 - 05.2025
- Balanced tills and maintained accurate records for ETPs.
- Handling large amounts of cash and safe use.
- 5+ years of experience in customer service and supervisory roles in the hospitality industry.
- Managed a team of 5+ staff members in ensuring high levels of customer satisfaction.
- Refilled ATM, CRT, raking money from gaming machines and daily DTS and reports..
DUTY MANAGER
The Peakhurst Inn
04.2024 - 07.2024
- Refill ATM, CRT and COLT, ETPs daily logs, Till balancing
- Handling large amounts of cash and safe use.
- 5+ years of experience in customer service and supervisory roles in the hospitality industry.
- Managed a team of 5+ staff members in ensuring high levels of customer satisfaction.
- Demonstrated ability to handle guest inquiries and complaints effectively and efficiently.
- Proficient in managing daily operations, including scheduling, inventory control, and budgeting.
- Experienced in handling cash transactions and recording financial records.
- Strong communication skills and a proven track record of leadership and team building.
- Accommodation and function bookings.
DUTY MANAGER
Bull and Bush hotel
08.2023 - 12.2023
- Refill ATM, CRT and COLT, ETPs daily logs, Till balancing
- Handling large amounts of cash and safe use.
- 5+ years of experience in customer service and supervisory roles in the hospitality industry.
- Managed a team of 5+ staff members in ensuring high levels of customer satisfaction.
- Demonstrated ability to handle guest inquiries and complaints effectively and efficiently.
- Proficient in managing daily operations, including scheduling, inventory control, and budgeting.
- Experienced in handling cash transactions and recording financial records.
- Strong communication skills and a proven track record of leadership and team building.
- Accommodation and function bookings.
DUTY MANAGER
Hartsvale Hotel
01.2021 - 08.2023
- 5+ years of experience in customer service and supervisory roles in the hospitality industry.
- Refill ATM, CRT and COLT, ETPs daily logs and till balancing.
- Handling large amounts of cash and safe use.
- Managed a team of 5+ staff members in ensuring high levels of customer satisfaction.
- Demonstrated ability to handle guest inquiries and complaints effectively and efficiently.
- Proficient in managing daily operations, including scheduling, inventory control, and budgeting.
- Experienced in handling cash transactions and recording financial records.
- Strong communication skills and a proven track record of leadership and team building.
- Accommodation and function bookings.
DUTY MANAGER
Star light lounge bar
03.2019 - 01.2021
- Refill ATM, Till balancing and ETPs daily logs.
- Handling large amounts of cash and safe use.
- 5+ years of experience in customer service and supervisory roles in the hospitality industry.
- Managed a team of 5+ staff members in ensuring high levels of customer satisfaction.
- Demonstrated ability to handle guest inquiries and complaints effectively and efficiently.
- Proficient in managing daily operations, including scheduling, inventory control, and budgeting.
- Experienced in handling cash transactions and recording financial records.
- Strong communication skills and a proven track record of leadership and team building.
- Accommodation and function bookings.
OPERATIONS MANAGER
Alpha faculty services
06.2016 - 10.2019
- Coordinated events, meetings, and schedules as an office manager for a school of 450+ for 4 years.
- Streamlined inventory management processes to reduce overhead costs.
- Implemented quality control measures to ensure product consistency and customer satisfaction.
- Suggested new cost-effective methods to optimize pricing and minimize expenses.
- Trained new employees on operational procedures and safety protocols.
- Managed a team of 10 employees in a fast-paced retail environment.
Education
HIGH SCHOOL CERTIFICATE - undefined
Narwee High School
Narwee12.2010
BUSINESS MANAGEMENT CERT - undefined
Bankstown Tafe
Bankstown, NSW07.2003
Skills
- Leadership
- Organizational
- Problem-solving
- Communication
- Management
- Staff training
- Menu development
- Menu costing
- Customer service
Certification
- RSA/RCG/RGO
- Senior First Aid
- Health and safety
- Hygiene
- Forklift
LANGUAGES
English
Timeline
Duty Manager
Mortdale Hotel
05.2024 - 05.2025
DUTY MANAGER
The Peakhurst Inn
04.2024 - 07.2024
DUTY MANAGER
Bull and Bush hotel
08.2023 - 12.2023
DUTY MANAGER
Hartsvale Hotel
01.2021 - 08.2023
DUTY MANAGER
Star light lounge bar
03.2019 - 01.2021
OPERATIONS MANAGER
Alpha faculty services
06.2016 - 10.2019
HIGH SCHOOL CERTIFICATE - undefined
Narwee High School
BUSINESS MANAGEMENT CERT - undefined
Bankstown Tafe