Mahesh Baduge

• System Administration.
• Configured, managed, and troubleshot SAP payroll systems for seamless payroll processing.
• Administered and troubleshot Lotus Notes mail systems for reliable email communication.
• Managed and maintained server and host computers for optimal performance and uptime.

Desktops and Workstations

• Dust cleaning: Use compressed air to remove dust from vents, fans, and components.
• RAM upgrades: Add or replace RAM modules to increase performance.
• Hard drive maintenance: Run disk checks, defragment , and consider upgrading to SSDs.
• Power supply unit (PSU) maintenance: Ensure adequate power supply and replace if necessary.

Servers

• Regularly check and replace faulty hard drives or other components.
• Update firmware and software to ensure security and performance.
• Monitor system logs for errors and take corrective action.
• Perform regular backups and test restore processes.

Printers

• Regularly clean print heads and paper trays.
• Update firmware and software to fix issues and improve performance.
• Replace worn-out parts, such as print cartridges or rollers.
• Run printer diagnostics and troubleshooting tools.

• Diagnosing and resolving hardware and software issues.
• Installing and configuring computer systems and networks.
• Managing local area networks (LANs) and ensuring optimal performance.
• Delivering engaging technical instruction and training to students.
• Computer hardware repair and maintenance.
• Operating System installation and configuration.
• Network setup and administration.
• Troubleshooting and problem-solving.

• Hardware Troubleshooting: Diagnosing and resolving hardware issues.
• Software Troubleshooting: Identifying and fixing software problems.
• Customer Support: Providing assistance and solutions to customers.
• Computer Assembly: Building and customizing computer systems.
• Software Installation: Installing and configuring software applications.
• Repair Services: Repairing and maintaining computer systems.

Server and Storage Systems:

• Hitachi Servers
• Hitachi Content Platform
• Hitachi Unified Compute Platform

Storage Solutions:

• Hitachi NAS (HNAS)
• vSAN

Virtualization:

• VMware (ESXI host, vSphere)

Networking:

• Cisco switches
• Brocade switches

Field Support Specialist Responsibilities:

• Manage customer base and schedule site visits for repairs.
• Troubleshoot errors online and resolve issues.
• Order replacement parts and manage inventory.

Provide on-site support for

• Repairs
• Firmware upgrades
• Equipment relocations
• Perform data center operations, including rack and stack installations.

Additional Skills:

• Python scripting for automation and troubleshooting.
• Ubuntu scripting for Linux-based systems.
• Firmware upgrading and troubleshooting.
• Data center operations and management.

Technical Diagnosis and Repairs:

• NCR ATMs
• NCR/Fujitsu Self Checkouts

Onsite Support:

• Hybrid Network technologies, including:
• VERITAS
• AT&T
• NVIDIA
• Cisco
• Symantec
• Nutanix

Key Responsibilities:

• Provide technical diagnosis and repairs for NCR ATMs and self-checkouts.
• Deliver onsite support for hybrid network technologies.
• Train and mentor new staff members.
• Manage Service Level Agreements (SLAs) and plan calls in the region.
• Provide onsite support for private and government customers in data centers.

• In-House Reworking & Refurbishment: Managed the repair and refurbishment of defective ATM parts, delivering efficient and cost-effective solutions.
• ATM Device Expertise: Demonstrated in-depth knowledge of various ATM devices, troubleshooting and resolving technical issues with precision.
• Efficiently managed ATM part repair and refurbishment
• Effectively troubleshot and resolved technical issues on various ATM devices.
• Delivered cost-effective solutions while maintaining high-quality standards.

Onsite Support Expertise:

Provided onsite support for:

• Bank ATMs
• Retail systems
• Data centers and networks (Applications, hardware, and network)
• Managed in-house and on-site rework activities, improving productivity and defective part recovery.

Additional Expertise:

Successfully installed and maintained:

• CCTV systems
• Security access systems

Key Strengths:

• Delivered comprehensive onsite support for various systems and technologies.
• Improved productivity and reduced waste through efficient rework activities.
• Demonstrated expertise in installing and maintaining security systems.