Mahesh Raj Joshi
INFORMATION TECHNOLOGY PROFESSIONAL
Phillip,ACT
Summary
Experienced information technology professional with a strong background in technical support, network optimization, and cybersecurity. Demonstrated expertise in managing servers, implementing access controls, and improving IT infrastructure to align with organizational objectives. Skilled at staying up-to-date with emerging technologies, fostering collaboration across teams, and providing innovative solutions to complex technical challenges. Committed to advancing cybersecurity measures, mitigating risks, and ensuring smooth IT operations while continuously seeking opportunities for growth and innovation in the ever-evolving technology landscape.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Team Member (Part-Time)
COLES
06.2023 - Current
- Efficiently stock shelves and displays with merchandise during night shifts
- Receive and unpack deliveries, checking for accuracy and quality
- Organize and arrange products in a neat and visually appealing manner
- Ensure shelves are properly labelled with accurate pricing and product information
- Collaborate with team members to meet nightly restocking targets
- Implement FIFO (First In, First Out) method to manage product expiration dates
- Maintain a clean and organized work environment to ensure safety and efficiency
- Assist customers in finding products and answering basic inquiries
- Report any damaged or expired products to supervisors for appropriate action
- Follow established company protocols for handling and disposing of damaged goods
- Operate equipment such as pallet jacks and forklifts safely
- Work in compliance with company policies, including health and safety regulations
- Participate in team meetings and contribute ideas for improving efficiency
- Adaptable to changing priorities and able to handle unexpected challenges
- Maintain accurate records of products restocked and tasks completed
Team Member (Christmas Casual)
JBHIFI
10.2023 - 02.2024
- Receiving And processing stock
- Online order collection
- Solv-up and faulty goods
- Stock Picking and packing
- Customer Troubleshooting
- Stock Replenishment
- Front of Store Hospitality
IT Support Engineer (Full Time)
NIC ASIA BANK
03.2019 - 01.2023
- Company Overview: Kathmandu, Nepal
- Monitored and resolved issues using a ticketing system to ensure timely responses and resolution of technical queries
- Managed and maintained user accounts, permissions, and group policies in Active Directory to ensure secure and efficient access control
- Performed software deployments and updates using centralized tools like SCCM to streamline application management
- Provided technical support for end-users on productivity tools, including office packages, ensuring efficient utilization
- Monitored network activity and server performance, identifying and mitigating risks proactively
- Diagnosed and resolved technical problems related to desktops, laptops, printers, and peripherals
- Conducted system assessments and implemented access controls to safeguard sensitive information
- Supported on-site and remote users with hardware and software issues, minimizing downtime
- Documented technical processes and solutions for internal reference and training
- Collaborated with the IT team to implement improvements in systems and workflows
- Maintained an inventory of IT assets, ensuring accurate records and proper resource allocation
- Delivered training and guidance to employees on IT systems, tools, and best practices
- Conducted comprehensive vulnerability scans and risk assessments, identifying critical system weaknesses and implementing robust security measures to fortify network defenses
- Meticulously managed user authentication, monitored server logs, and performed regular audits to maintain stringent access control and data protection standards
- Empowered employees through comprehensive IT training programs, boosting productivity and reducing support ticket volume
- Streamlined IT asset management, optimizing resource allocation and significantly reducing equipment downtime across the organization
- Kathmandu, Nepal
IT Support Engineer (Full Time)
NMB Bank
07.2018 - 01.2019
- Company Overview: Kathmandu, Nepal
- Provided comprehensive technical support to end-users for a variety of software and hardware issues, ensuring efficient resolution
- Utilized ticketing systems to log, track, and resolve IT incidents, ensuring timely and effective issue management
- Managed user authentication, permissions, and access rights through Active Directory, adhering to security protocols
- Deployed, updated, and maintained software applications, patches, and operating systems using centralized tools to enhance system performance and security
- Installed, configured, tested, and maintained operating systems, network infrastructure, and application software to meet organizational requirements
- Assisted with the design and implementation of network infrastructure, including routers, switches, wireless access points, and other critical components
- Monitored system logs and server performance metrics, diagnosing and resolving technical problems to optimize efficiency and minimize downtime
- Implemented security measures to protect data from unauthorized access and ensure compliance with organizational policies
- Conducted research on emerging technologies, protocols, and tools to enhance IT systems and address evolving business needs
- Troubleshot hardware issues, including diagnostics, repairs, and upgrades for desktops, laptops, printers, and peripherals
- Created and maintained technical documentation to support internal IT operations and enhance team knowledge-sharing
- Supported end-users with in-person and remote assistance, addressing technical issues through screen sharing, chat, email, and phone support
- Delivered training sessions and support to end-users on IT tools, office productivity software, and best practices for security and efficiency
- Configured and managed IT hardware inventory, ensuring effective resource allocation and documentation
- Collaborated with vendors to procure hardware components and software licenses, ensuring cost efficiency and timely availability
- Identified opportunities for process improvements within the IT department, driving increased productivity and cost savings
- Mentored junior team members, providing guidance and skill development in IT operations and support engineering
- Participated in IT planning meetings, discussing new strategies and technologies to enhance overall efficiency
- Resolved escalated customer service issues, ensuring successful resolution and user satisfaction
- Kathmandu, Nepal
Education
Master's degree - Information Technology And Systems
University of Canberra
Canberra, ACT11.2024
Bachelor's degree - information management
Orchid International College
Kathmandu, Nepal12.2018
Skills
- Windows 10
- Windows 11
- Windows Server 2016
- Windows Server 2019
- Mobile
- MacOS
- Linux
- Installation
- Upgrade
- Assembly
- Configuration
- Maintenance
- Adobe Reader
- MS Office 365
- Desktop apps
- Active Directory
- MS Azure
- SharePoint
- MS Teams
- SSCM
- DHCP
- DNS
- TCP/IP
- Router
- Switches
Certification
- Certified Ethical Hacker – Master, ECC1362907845
- Certified Ethical Hacker – Practical, ECC7964325081
- Certified Ethical Hacker, ECC3856092147
- RED HAT 8
- NSE 1 and NSE2 Certified, 9Q1fxhxz8X and dEF8Gpe6m
- Web Design Training, Soft-Tech Pvt.Ltd
- CCNA, Broadway Infosys Nepal
- Android Development, Shilp Tech
Languages
English
References
- Abu Barkat Ullah, University of Canberra - Associate Professor in Cyber Security, Abu.BarkatUllah@canberra.edu.au, +6126201 5044
- Laura Pearce, Coles - Store Manager, coles.4787.office@coles.com.au, 0478561722
- Kailash Khadka, Fleetpartners Group LTD - Database Administrator, kailash.khadka@fleetpartners.com.au, +61448819607
- Narendra Mainlai, NIC ASIA Bank - CISO, narendra.mainali@nicasibank.com, +9779851156329
Attributes
- Tech
- Team Leader/Player
- Customer Service
- Time Management
- Problem-Solving
- Excellent Interpersonal Skills
- Proven Communication Skills
- Self-Driven
- Adaptable
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Team Member (Christmas Casual)
JBHIFI
10.2023 - 02.2024
Team Member (Part-Time)
COLES
06.2023 - Current
IT Support Engineer (Full Time)
NIC ASIA BANK
03.2019 - 01.2023
IT Support Engineer (Full Time)
NMB Bank
07.2018 - 01.2019
Master's degree - Information Technology And Systems
University of Canberra
Bachelor's degree - information management
Orchid International College
Similar Profiles
Thomas RobinsonThomas Robinson
Customer Service Cashier at ColesCustomer Service Cashier at Coles
Toby WeekesToby Weekes
Stock Filler at ColesStock Filler at Coles
Lee SharpLee Sharp
Deli Clerk at ColesDeli Clerk at Coles
Natalia CoadyNatalia Coady
Service Crew Member at ColesService Crew Member at Coles
Basil DormisBasil Dormis
Fiber Optic Technician at Fusion Spectra LtdFiber Optic Technician at Fusion Spectra Ltd