MAHESH SAINI
Hobart,TAS
Summary
Experienced with timely deliveries and customer satisfaction. Utilizes effective route planning and problem-solving to meet deadlines. Track record of maintaining safety and efficiency in all aspects of delivery operations.
Warehouse professional with extensive experience in overseeing logistics and inventory control. Known for implementing effective strategies to streamline operations and ensure timely deliveries. Highly focused on team collaboration and achieving optimal results in dynamic environments.
Demonstrated problem-solving skills and proactive approach to improving operational workflows.
Overview
8
8
years of professional experience
Work History
Delivery Contractor
Fed Ex Freight
01.2021 - Current
- Completed on-time deliveries, consistently meeting deadlines and maintaining clear communication with customers and team members.
- Assisted with loading and unloading cargo, verifying orders to ensure accurate and timely deliveries.
- Trained in the use of FedEx SuperTracker and check weighing tools, providing guidance and training to new hires.
- Conducted daily vehicle inspections, ensuring compliance with safety standards and legal regulations.
- Facilitated the daily Stretch and Flex Program to encourage workplace safety and support team flexibility.
- Collaborated with team members to resolve issues and improve operational efficiency.
- Provided clear communication to customers regarding delivery updates, delays, or special instructions to maintain transparency.
- Used problem-solving skills to manage unexpected situations, ensuring packages were delivered accurately and safely.
Customer Service Representative
BP
12.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Operations Supervisor & Sales Officer
Snooze
07.2017 - 11.2018
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Delivery Driver (Casual)
Samuel Smith & Son PYT LTD
02.2018 - 08.2018
- Conduct inspections of vehicle before departing to deliver goods
- Pack and load products onto trucks according to company’s specifications
- Drive safely and deliver products within deadlines
- Abiding by all transportation laws and maintaining a safe driving record
- Deliver orders to customers on assigned routes
- Maintain ongoing communication with route dispatcher
- Unload goods as per client specifications
- Review deliveries with customers to ensure products meet their needs
- Obtain delivery confirmations from each customer
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Fastway Couriers
09.2016 - 07.2017
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Diploma - Project Management
Australian Institute of Business and Technology
Hobart, TAS08.2019
Master - Information Technology
University of Technology Sydney (UTS)
Sydney, NSW07.2016
Skills
- Computer Hardware and Troubleshooting
- Experience Using POS
- Reliability and punctuality
- Vehicle maintenance knowledge
- Load securing proficiency
- Staff Supervision
- Office 365
- Strong Navigation Skills
- Warehouse Safety
- Order Picking
- Load Planning
- Shipping and receiving
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
References
Available on request
Timeline
Delivery Contractor
Fed Ex Freight
01.2021 - Current
Customer Service Representative
BP
12.2018 - 12.2020
Delivery Driver (Casual)
Samuel Smith & Son PYT LTD
02.2018 - 08.2018
Warehouse Operations Supervisor & Sales Officer
Snooze
07.2017 - 11.2018
Delivery Driver
Fastway Couriers
09.2016 - 07.2017
Diploma - Project Management
Australian Institute of Business and Technology
Master - Information Technology
University of Technology Sydney (UTS)
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