Mahesh Thapa Magar
Queanbeyan,NSW
Summary
I am a highly motivated IT person, focusing on Cisco Networking, Virtualization, and Microsoft Office, bolstered by my CCNA certification. My professional journey spans both help desk and retail environments, where I've consistently garnered over 80% customer satisfaction ratings. I possess strong problem-solving skills, adaptable to team collaboration or independent troubleshooting, and I'm well-versed in navigating diverse challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Engineer Level 1
IT Inspire Pty Ltd
Kogarah, NSW
05.2020 - 10.2020
- Offering technical assistance to clients via phone, email, on-site visits, and through ticketing system.
- Setting up the computers, phone and printers, installing and updating the drivers, software, applications to clients.
- Provide assistance and troubleshoot issues related to network, system, operating system updates, and upgrades.
- Executing fundamental administrative duties such as creating users, resetting passwords, enabling/disabling accounts, and restoring deleted accounts associated with email accounts.
- Conducting a comprehensive troubleshooting process and gathering relevant information prior to escalation.
- Provide support during the rollout of Windows 10 and oversee system monitoring to address any issues that arise after imaging.
- Ensure customer satisfaction by effectively managing calls and maintaining clear communication channels.
- Monitor end devices like PCs and laptop docking stations for laptop users.
- Installing and renewing antivirus software, including Trend Micro and McAfee.
- Monitoring the performance of Windows 10 via the Task Manager.
Chef De Partie
Queanbeyan Leagues Club
Queanbeyan, NSW
11.2021 - Current
- Working closely with other chefs with different nationalities to coordinate meal preparation activities during busy shifts enhanced my time management and teamwork skills with multi cultural environment.
- Creating cost estimates for new menu items by taking into account ingredient prices and labour costs bolstered my managing and organizational skills.
- Maximizing customer satisfaction and team operations by executing command-based structure and staff performance oversight built my customer focused work.
- Responding quickly and efficiently to any customer complaints regarding food quality or service strengthen my decision making and leadership skills during the busy time.
- Communicating effectively with wait staff and directly with customer also regarding food allergies and dietary restrictions increased my communication skills.
Education
Masters of Information Technology -
Central Queensland University
Sydney, NSW06-2019
Skills
- Windows Troubleshoot
- Familiarity with Windows Server 2012, 2012 R2, and 2016 in accordance with industry norms
- Advanced proficiency in DHCP, ADDS, DNS and Print Server functionality
- Switching protocols (STP, RSTP,MSTP, Ether-channel, VLAN, DTP, VTP)
- Knowledge on VMware, Hyper-V
- Understanding of routing protocols including RIP, OSPF, EIGRP, as well as static and default routing
- Knowledge of network monitoring utilities such as Wireshark
- Proficiency in Microsoft applications at an advanced level
- Knowledge on Microsoft Entra ID, Azure storage( Blob Storage, Azure Files)
- Knowledge on Microsoft Onedrive, Office online (Word, Excel, Powerpoint, Outlook)
- Understanding of Microsoft Intune (MDM and MAM configuration)
- Knowledge on Microsoft Team and Sharepoint
Certification
- Cisco Certified Network Associate, ID: CSCO14567694
- Microsoft Azure Fundamental (MS-900),ID: 995920718
Soft Skills
- Strong verbal and written communication skills
- Excellent team player, leadership skills, and eager to learn
- Well time management skills and work place cultural awareness
- Attention to detail and customer service skills
- Understanding and empathizing with customer's frustrations
- Capability to effectively prioritize tasks and perform well under pressure
References
References available upon request.
Timeline
Chef De Partie
Queanbeyan Leagues Club
11.2021 - Current
Support Engineer Level 1
IT Inspire Pty Ltd
05.2020 - 10.2020
Masters of Information Technology -
Central Queensland University
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