Summary
Overview
Work History
Education
Skills
Hobbies
Languages
REFERENCES
Timeline
Generic

MAHESHA FERNANDO

Craigieburn,VIC

Summary


Highly motivated friendly professional with skills and hands on experience spanned across variety of occupations throughout the last 15 years in teaching, mentally and physically challenged care, case work, therapeutic work, administrative support and customer service areas.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, currently interested in education/ Assistant Teaching duties.

Overview

15
15
years of professional experience

Work History

Stay at Home Mother

Self Employed
08.2017 - Current
  • As a stay at home mother for twin boys for 5 years, I have been able to manage household duties, assisting in home movie business while nurturing my children and have been raising a happy family.

Teacher Aide-Classroom Support

Jacana School for Autism
01.2017 - 08.2017
  • Support classroom teacher during tasks, transitions, guiding children with specific behavioral/ emotional/ physical needs in completing tasks.(Class size 10-15 Students).Assisted teachers with classroom management, progress notes, document coordination to maintain positive learning environment.
  • Support children with speech therapy occupational therapy sessions
  • Be a part of the multidisciplinary team to build daily monthly goals and plans for each child with psychologists, teachers, and allied medical and educational staff.
  • Maintained safety and security by overseeing students in recess environments.
  • Assist in creating educational material, visual aids, equipment classroom displays and help smooth delivery of teacher's lesson.
  • Assist teachers in school meetings and parent-teacher meetings,field trips.

Child Protection Investigation and Response- Placement

DHHS Footscray
01.2016 - 04.2016
  • Investigate children who are vulnerable and have safety/protective concerns.
  • Generate case notes, child first referrals, and co-ordinate other requests to helping facilities.
  • Contact clients, social workers, medical practitioners, psychologists, and other professionals to acquire information and schedule meetings/participate in care professional meetings.
  • Planning, information gathering, acting, and reviewing outcomes of clients and referring them to ongoing support services - case contract and case management
  • Assist in preparing court documentation and attending court as a secondary officer.
  • Transport clients and act in a supervisory role at supervised contact sessions.

Customer Service Supervisor

Coles supermarket
01.2009 - 05.2017
  • Technical skills on Cash handling, Ordering, Clearing.
  • Supervising and mentoring team members to achieve daily duties ,targets in order to deliver hospitable customer service to customers.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • OHS knowledge and Practice/ Rostering, handle replacements, absentees
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Organisational skills to identify priorities and solving workflow issues to maintain rapport with customers and managers.
  • Achievements: - Got selected and trained for coaching practices by management. Received appreciation notes,100% from mystery shoppers many times from management for fulfilling duties passionately, performing well in charity fund raising in store (Daffodil day) handling difficult customers and performing well beyond the duties expected.

Dementia (Specific) Support Assistant

Hammond Care /Caulfeild Manor/Crosbie House
01.2012 - 10.2016
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Helped clients with Emotional support, Advocating and counselings to maintain their self esteem and general wellness.
  • Assisting Clients with daily activities, programs, transport
  • Achievements: - Obtained the certificate for Apply First Aid with CPR practice. Participated in professional development and training opportunities to enhance skills.

Administration Assistant/ Marketing Coordinator

HMK Import/ Export Services | Excel Tax
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management, and invoicing) as the admin assistant to Accounting Manager
  • Coordinated travel arrangements, maintained database, and ensured the import and export deliveries occur timely
  • Communicated effectively with multiple departments to plan meetings.
  • Planned and executed internal and external marketing events.

Behavioral Therapist /Games Operator

Luna Park Melbourne
01.2009 - 11.2015
  • Implemented behavioural intervention plans working with multidisciplinary professional team to achieve Autism Spectrum children's cognitive ,social, physical and language development goals within particular time frames.
  • Monitored gaming activities in assigned area for gaming at Luna Park whilst handling cash/ card transactions as well as demonstrating and promoting safety practices while opening, operating and closing park.

Education

Graduate Diploma In Advanced Psychology -

University of Adelaide
12.2024

Bachelor of Psychological Science -

Latrobe University

Diploma of Community Welfare Studies - Social Work

Australian Education Academy

Certificate IV Aged Care -

New Futures Vocational Institute

Skills

  • Teaching Skills, General Computer, MS Office
  • Friendly Positive attitude with active listening skills
  • Task prioritizing and self directed with minimal supervision
  • Compassion ,patience and skills to assist children and adults in Autism spectrum/ Dementia and such mental ,physical and Behavioral groups
  • Teamwork ,Collaboration and leadership skills
  • Excellent Written and verbal Communication
  • Flexible , Adaptable and Resilient

Hobbies

  • Travelling and enjoy different countries cultures and food.
  • Reading/ watch Documentaries and Movies - Comedy / Psychology related.
  • Enjoy time with my twin boys and family.

Languages

English
Full Professional
Sinhalese
Full Professional
Hindi
Limited Working

REFERENCES

REFERENCES AVAILABLE UPON REQUEST.

Timeline

Stay at Home Mother

Self Employed
08.2017 - Current

Teacher Aide-Classroom Support

Jacana School for Autism
01.2017 - 08.2017

Child Protection Investigation and Response- Placement

DHHS Footscray
01.2016 - 04.2016

Dementia (Specific) Support Assistant

Hammond Care /Caulfeild Manor/Crosbie House
01.2012 - 10.2016

Behavioral Therapist /Games Operator

Luna Park Melbourne
01.2009 - 11.2015

Customer Service Supervisor

Coles supermarket
01.2009 - 05.2017

Administration Assistant/ Marketing Coordinator

HMK Import/ Export Services | Excel Tax

Graduate Diploma In Advanced Psychology -

University of Adelaide

Bachelor of Psychological Science -

Latrobe University

Diploma of Community Welfare Studies - Social Work

Australian Education Academy

Certificate IV Aged Care -

New Futures Vocational Institute

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MAHESHA FERNANDO