Mahesha (Mish) Pitigala Acharige

As an Associate Case Manager in the Releases team at National Australia Bank (NAB), I bring a strong foundation in managing end to end mortgage discharge processes within a highly regulated and fast-paced banking environment. I possess deep expertise in property settlements, Clear Title procedures, and discharge case management, including settlement bookings, account closures, and surplus fund allocations.

My role requires a meticulous approach to verifying documentation and conducting pre release checks, ensuring compliance with internal policies and external regulatory requirements. I am highly adept at interpreting complex guidelines and applying them effectively to ensure seamless, compliant outcomes.

I consistently demonstrate high level customer service and communication skills, managing inquiries from customers, brokers, and third party stakeholders via both phone and email. I thrive in deadline driven, high volume environments and am known for my ability to work with urgency, accuracy, and discretion when handling confidential financial information.

My technical proficiency includes daily use of NAB systems as well as other industry settlement platforms. I am skilled in inbox management, prioritising urgent tasks, and resolving complex account discrepancies with sound problem solving and analytical thinking.

With a collaborative and team oriented mindset, I work effectively across credit, settlements, legal, and operations functions, and adapt quickly to evolving digital tools, process changes, and regulatory updates. My ability to manage relationships with brokers, solicitors, and conveyancers further supports successful settlement outcomes and enhances the customer experience.

• Melbourne Polytechnic- successfully completed
• Certificate IV of Justice