Maheswaran Deenadayalan

12+ years of I.T experience in Banking Product Division. Hands on experience in installation/configuration of the starting from scratch and other major roles like, Alliance Web Platform (AWP), FIN SWIFT 7.0 to 7.2 packages: SWIFT Alliance Access, SWIFT Alliance Gateway, SWIFT Net Link (SAA/SAG/SNL SR), GUI package upgrade etc. Have experience on working with messaging services mainly FIN, Interact and FileAct. Have performed role of a security office wherein I had been managing the PKI certificates for bank using the O2M service. Handling the Disaster recovery Exercise in Quarterly Basis for SAG and AMH. Proficiency in the Customer Support Solutions of Banking Product Division. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, and team building. Have Good experience in Support process working with customers handling critical Service Requests and resolving issues in time. Competent independent worker and excellent team player. Worked in all phases of Implementation, Support & Maintenance Projects - Requirements Gathering, Mapping Future Business Process, Documentation, Testing, User Training, Migration, Bug Fixing, Custom Development and Enhancement Handling. Expertise in gathering requirements, analysis, solution design, development, testing, customization, trouble shooting, maintenance, support, and data migration.

Unix, Windows, Linux, SQL, PL/SQL, Basic Python, Oracle 19C, MS SQL Server 2000, MS Access, Jenkins, JIRA, Service Now, Splunk, App Engine, Control M

M.TECH, Information Technologies, Bharath college of Engineering, Tamil Nadu, India

AMH Application Support, 08/2022 - Present, Pyramid Global Technologies, Support and Maintenance of AMH, SAG and SNL, Troubleshooting application issues., Handling the Production Incidents., Handling the BAU activities like addressing user queries around messages, handling new request around interface setup in SAG and AMH, access related request, incident and change management., Handling the Disaster recovery Exercise in Quarterly Basis for SAG and AMH, Have performed role of a security office wherein I had been managing the PKI certificates for bank using the O2M service., Have hands on experience in managing AMH application which includes setting up backend connectivity and with that of SAG, user management, application monitoring and alerting, Have experience on working with messaging services mainly FIN, MX, FileAct and Web-Access (Browse). Enterprise Financial Messaging, 02/2017 - 03/2022, Oracle Financial Services, Support and Maintenance of AMH, SAG and SNL, Handling the Production Incidents., Handling the BAU activities like addressing user queries around messages, handling new request around interface setup in SAG and AMH, access related request, incident and change management., Handling the Disaster recovery Exercise in Quarterly Basis for SAG and AMH, Have performed role of a security office wherein I had been managing the PKI certificates for bank using the O2M service., Have hands on experience in managing AMH application which includes setting up backend connectivity and with that of SAG, user management, application monitoring and alerting, Generated reports of operator/profile changes, and RMA authorization/query based on customer’s request Flexcube Implementation Support, 11/2009 - 06/2012, Wipro Technologies, Development and design of IC product specific changes, Support for Internal UAT testing, Data migration and conversion plan creation, Old balance conversion of Minimum balance to Minimum Average Balance., Implementation of IC product project, Data verification, Post implementation support, Handover the Responsibilities to Production Support. Flexcube Production Support, 06/2007 - 11/2009, Oracle Financial Services, Code review and risk mitigation, Analysis of issues, Manual touch points and working towards reduction of MTP., Handling the team and Training new members., Verification of fixes and impact analysis for the same., Handling escalations and providing pro-active solutions within the SLA, UAT support for all enhancements., Version Control., Guiding the new team members with issues and incorporating the best practices for support role., Planning, Setting and implementation of different methods of income for Support project., Gathering the business needs/requirements and understanding the same. Analyzing the gathered requirement and preparing the Functional specification document and getting it approved from business users., Responsible for design recommendations, development and implementation and estimating the time for development, Working on Finance stream to handle Finance enhancements and reconciliation of balances with ledger., Responsible for Interface development and finance reporting.