Mahfuz Ahammed Asif
Summary
Dynamic professional with a versatile skill set and a strong focus on sales, including exceptional passenger assistance, leadership, CRM proficiency, business development, client consultation, and marketing. With a proven track record of success in sales roles, I am committed to enhancing customer experiences and achieving outstanding results. Ready to contribute my extensive expertise to the next career opportunity.
Overview
1
1
year of professional experience
Work History
Sales and Marketing Officer
Study In Pty Ltd
10.2022 - Current
- Accomplished Team Leader: Successfully led a high-performing team in achieving and surpassing monthly KPIs, resulting in consistently exceeding sales and lead generation targets.
- CRM Expertise: Proficient in utilizing CRM UI for HubSpot to streamline lead management, nurture client relationships, and enhance the overall customer experience.
- Strategic Business Development: Demonstrated a strong aptitude for cultivating partnerships and securing new business deals through face-to-face meetings and negotiations with key business partners.
- Multifaceted Client Engagement: Proven ability to engage clients through multiple channels, including in-person consultations, phone consultations, and targeted social media and email marketing campaigns.
- Data-Driven Organization: Meticulously managed client data using Smartsheet, ensuring accurate and up-to-date records, which contributed to improved decision-making and client satisfaction.
Passenger Service Officer
DNA Recruitment
06.2022 - 10.2022
- Exceptional Passenger Assistance: Consistently provided outstanding customer service by assisting passengers with timely and accurate information, coordinating with team members via various apps, and ensuring the smooth operation of bus and special taxi services for disabled individuals.
- Effective Communication and Information Management: Maintained clear and up-to-date communication with passengers, delivered announcements with a warm smile and enhancing their journey experience. Demonstrated excellent organizational skills by efficiently conveying station locations and destination information.
- Proactive Problem Solver: Went above and beyond the call of duty to ensure passenger satisfaction, exhibiting a proactive attitude in addressing unexpected challenges and ensuring a safe and pleasant travel experience for all.
Education
Bachelor in Business Information Systems - Business Analysis
Swinburne University of Technology
Melbourne, VIC11.2024
Skills
- Leadership and Team Management
- Customer Relationship Management (CRM)
- Business Development and Negotiation
- Client Consultation
- Marketing and Communication
- Customer Service
- Team Coordination
- Time Management
- Sales Team Development
Cricket Freak
Passionate cricket enthusiast with a strong background in semi-professional play. Dedicated to staying updated with cricket trends and spend leisure time watching cricket videos.
Languages
English
Professional Working
Urdu
Limited Working
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Sales and Marketing Officer
Study In Pty Ltd
10.2022 - Current
Passenger Service Officer
DNA Recruitment
06.2022 - 10.2022
Bachelor in Business Information Systems - Business Analysis
Swinburne University of Technology
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