Mahfuza Rahman
Macquarie Fields,NSW
Summary
Diligent student with knowledge of briefs, case law and case management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for teamwork by my peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
British Petroleum
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Paralegal Intern
Ouyang & Lee Lawyers
11.2022 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Screening Officer
Sydney Airport
07.2022 - 09.2022
- Developed and maintained positive rapport with passengers and other airport personnel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Administrative Assistant
One Agency Real Estate
09.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinating showings, assisting at open houses, and obtaining feedback.
Line Operator
Medipaq Pty Ltd
03.2020 - 10.2021
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Adjusted machine feed and speed to correct machine malfunctions.
Legal Assistant Intern
Dr Kamal Hossain & Associates
02.2018 - 03.2019
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Performed legal and general research, drafting memoranda, and correspondence.
- Organized legal filing system to maximize efficiency.
Casual Teacher
London College Of Business
03.2017 - 01.2018
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Provided instruction for students in core subject areas.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Collaborated with colleagues to develop innovative approaches to teaching.
Administrative Assistant
London Eastern College
10.2016 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Legal Intern
Kalam Solicitors
08.2016 - 10.2016
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Reviewed legal information and proofed documentation for errors.
- Performed legal and general research, drafting memoranda, and correspondence.
- Organized legal filing system to maximize efficiency.
Sales Assistant
Clinton Cards
06.2008 - 05.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Clerical Assistant
BD Law Associates
07.2008 - 05.2009
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
Legal Intern
Barristers' Common Law Chamber
06.2006 - 01.2008
- Observed the teamwork between Barristers and Solicitors in a range of cases
- Communicated with clients over the telephone
- Took notes during conversations between Barrister and clients
- Attended courts with Barristers, Solicitors and assisted them
Administrative Assistant
Thomas Miller & Company
05.2006 - 05.2006
- Data inputting, faxing, filing, photocopying, answering the telephone and any other general office duties
- Worked accurately under pressure
- Observed the importance of meeting the business objectives of the insurance company
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Diploma in Law - Legal Profession Admission Board
University of Sydney
Sydney, NSW10.2023
Masters in Business Administration -
Wentworth Institute of Higher Education
Sydney, NSW05.2023
Bachelor of Laws (LLB HONS) -
University of London
London, U.K08.2016
Skills
- Manage Schedules
- Legal Research
- Assisting Lawyers
- Case File Preparation
- Client Relationships
- Review of Pleadings
- Filing of Legal Agreements
- Correspondence Writing
Timeline
Paralegal Intern
Ouyang & Lee Lawyers
11.2022 - 01.2023
Screening Officer
Sydney Airport
07.2022 - 09.2022
Customer Service Representative
British Petroleum
10.2021 - Current
Administrative Assistant
One Agency Real Estate
09.2021 - 03.2022
Line Operator
Medipaq Pty Ltd
03.2020 - 10.2021
Legal Assistant Intern
Dr Kamal Hossain & Associates
02.2018 - 03.2019
Casual Teacher
London College Of Business
03.2017 - 01.2018
Administrative Assistant
London Eastern College
10.2016 - 09.2017
Legal Intern
Kalam Solicitors
08.2016 - 10.2016
Clerical Assistant
BD Law Associates
07.2008 - 05.2009
Sales Assistant
Clinton Cards
06.2008 - 05.2009
Legal Intern
Barristers' Common Law Chamber
06.2006 - 01.2008
Administrative Assistant
Thomas Miller & Company
05.2006 - 05.2006
Diploma in Law - Legal Profession Admission Board
University of Sydney
Masters in Business Administration -
Wentworth Institute of Higher Education
Bachelor of Laws (LLB HONS) -
University of London
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