Mahi Wander
Killara,Vic
Summary
I have worked in Hospitality industry for over 10 years, looking for a right career change. A support worker position is perfect for me as I am very compassionate towards elders, people with disabilities and needs. I am a highly motivated professional who has ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Sanjos Pizza
01.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Business Operations Manager
Zambrero
01.2020 - 01.2024
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Restaurant Manager
Zambrero
01.2015 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Customer Service Representative
Crown Melbourne
10.2009 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Business Management
Holmes Secondary College
Melbourne, VIC2012
Hospitality Administration And Management
Holmes Secondary College
Melbourne, VIC2010
Cert 3 Individual Support
Albert Education And Training
Melbourne, VIC2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Friendly and Positive
Certification
First aid
Manual Handling
Food Safety Supervisor
Timeline
Store Manager
Sanjos Pizza
01.2021 - Current
Business Operations Manager
Zambrero
01.2020 - 01.2024
Restaurant Manager
Zambrero
01.2015 - 01.2020
Customer Service Representative
Crown Melbourne
10.2009 - 09.2014
Business Management
Holmes Secondary College
Hospitality Administration And Management
Holmes Secondary College
Cert 3 Individual Support
Albert Education And Training
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