Summary
Overview
Work History
Education
Skills
References
Timeline
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Mahia Mahamud

Eastlake,Australia

Summary

Customer-focused, proactive team player with a solid educational foundation in Computer Science. Over four years of overseas experience in customer service and team management, complemented by excellent communication, problem-solving, and IT skills. Adept at multitasking, meeting deadlines, and maintaining attention to detail while fostering a safe and quality-focused work environment.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Aarong Super Shop
07.2022 - 07.2024
  • Managed customer transactions, including EFTPOS operations
  • Assisted customers on the shop floor and handled stock shelving and inventory
  • Answered phone queries and supported team managers with roster management
  • Ensured safety procedures on the shop floor and maintained quality standards

Customer Representative

Grameen Internet & ISP
03.2020 - 04.2022
  • Resolved technical issues over the phone for customers
  • Assisted in team management and created rosters
  • Maintained WH&S standards and conducted audits
  • Prepared quality control documentation and designed Excel tools for team use

Education

Diploma of Computer Science -

University of New South Wales (UNSW)
Sydney, NSW
08.2025

A-Level - Computer Science and Programming

Oxford International
10.2023

Skills

  • Python
  • C
  • Java
  • MS Word
  • Excel
  • PowerPoint
  • Outlook
  • Note
  • Adobe Acrobat
  • Photoshop
  • Friendly and outgoing
  • Team player
  • Cash handling
  • Cash register operation
  • Product promotion
  • Opening and closing duties
  • Stock management
  • Food preparation
  • Punctual and reliable
  • Multitasking
  • Leadership

References

  • Reza Galib, 0470 380 129, galib.reza@engineer.com
  • Zenat Ahsan, 0406 547 742, zenat.galib@australiamail.com

Timeline

Customer Service Representative

Aarong Super Shop
07.2022 - 07.2024

Customer Representative

Grameen Internet & ISP
03.2020 - 04.2022

A-Level - Computer Science and Programming

Oxford International

Diploma of Computer Science -

University of New South Wales (UNSW)

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Mahia Mahamud