Mahija Jayasundara
Mitcham,VIC
Summary
Results-driven Bachelor of Business graduate with a specialization in Tourism and Hospitality, bringing a wealth of experience in customer service and operational excellence. A dynamic and adaptable professional, recognized for building strong business foundations to elevate client satisfaction and drive operational efficiencies. Possesses a diverse skill set encompassing customer service, hospitality management, and expertise in automotive industry operations, positioning them to optimize both client experience and business performance.
Overview
4
4
years of professional experience
Work History
SERVICE TEAM MEMBER
Lexus Of Blackburn
05.2023 - Current
- Improved time management skills and work with a team to a dedicated task
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
PROCESS WORKER
Bliss Maintenance PTY LTD
12.2021 - Current
- Improved time management skills and the ability to work in a fast-paced environment.
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
Food Service Assistant
Ryman Healthcare (Australia) Pty Ltd
02.2022 - 05.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
Internship
International Modern United Nations
04.2021 - 07.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Education
BACHELOR OF BUSINESS - TOURISM & HOSPITALITY
La Trobe University
12.2023
Diploma of Tourism & Events management -
Swinburne University
02.2021
Skills
- Customer service
- Verbal and written communication
- Relationship building
- Event planning
- Financial Acumen
- Strong work ethic
- Patience and composure
- Service recovery
- Innovation and creativity
- Email communication
- Multiple priorities management
Languages
Fluent in English
Fluent in Singhalese
References
Available upon request.
Extracurricular Activities
President of media unit - Mahanama College (2018-2019) Secretary of Debating & Oratory Association - Mahanama College (2017-2019) Secretary Music Circle - Mahanama College (2016-2019) Member of school Basketball team Project leader of Raise up after covid-19 event organized by Swinburne university - 2021
Timeline
SERVICE TEAM MEMBER
Lexus Of Blackburn
05.2023 - Current
Food Service Assistant
Ryman Healthcare (Australia) Pty Ltd
02.2022 - 05.2023
PROCESS WORKER
Bliss Maintenance PTY LTD
12.2021 - Current
Internship
International Modern United Nations
04.2021 - 07.2021
Diploma of Tourism & Events management -
Swinburne University
BACHELOR OF BUSINESS - TOURISM & HOSPITALITY
La Trobe University
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