Mahinderpal Sandhar
South Yarra,VIC
Summary
Client-focused professional with comprehensive experience in managing and nurturing client relationships. Skilled in strategic planning, problem-solving, and delivering client-centric solutions. Strong team collaborator, adaptable to evolving business needs, and unwavering in achieving results. Known for exceptional communication, organizational skills, and proactive approach to client satisfaction
Overview
10
10
years of professional experience
Work History
Client Executive (Associate Research Manager)
Kantar Worldpanel
05.2023 - 08.2024
- Led cross-functional teams to develop innovative strategies, driving business growth and profitability.
- Aided in the development of junior team members, fostering a positive work environment and encouraging professional growth.
- Presented compelling sales pitches that demonstrated the value of our offerings in meeting client objectives successfully.
- Delivered consistent, high-quality service to ensure client satisfaction and retention.
- Continuously monitored industry trends to identify emerging markets or technologies offering potential new business opportunities.
- Collaborated with internal departments to create integrated solutions that addressed complex client challenges effectively.
- Increased revenue generation through the development and implementation of strategic sales plans.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services while maintaining high levels of satisfaction.
- Developed comprehensive account plans to optimize resources and drive successful outcomes for both clients and the organization.
- Built long-lasting partnerships through effective networking and relationship management skills.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Category Analyst
Kantar Worldpanel
03.2022 - 04.2023
- Conducted thorough SKU rationalization exercises which resulted in improved inventory turnover ratios.
- Provided strategic guidance by delivering data-driven, actionable category-level insights.
- Built strong working relationships internally and externally throughout all levels of an organization that positively impacted collaborative efforts and overall results.
- Conducted regular reviews of category performance against KPIs, ensuring alignment with business objectives.
- Built partnerships with assigned retailers and buyers through presentation of market trends and shopper data.
- Reported key metrics regularly, providing valuable insights into category health for informed decision-making purposes.
Customer Service Advisor
BDM
12.2019 - 09.2021
- Communication Skills: Excellent verbal communication and active listening skills to understand customer concerns and provide clear and effective responses.
- Empathy: The ability to empathise with customers and show understanding and patience, even in challenging situations.
- Problem-Solving: Strong problem-solving skills to address customer issues efficiently and find appropriate solutions.
- Product/Service Knowledge: Thorough knowledge of the company's products or services to answer inquiries accurately and provide relevant information to customers.
- Computer Literacy: Proficiency in using internal software and computer systems to log customer interactions, access information, and resolve issues.
- Time Management: Effective time management to handle multiple customer interactions and ensure timely resolution.
- Resilience: The ability to remain calm and composed under pressure and handle irate or upset customers with professionalism.
- Conflict Resolution: Skills in de-escalating tense situations and resolving customer conflicts in a diplomatic manner.
- Adaptability: Being adaptable to handle different customer personalities, issues, and changing work environments.
Full-time BOND Flight Packer
Alpha
10.2019 - 11.2019
- Attention to Detail: Flight packers need to pay close attention to instructions, ensuring that the correct items are packed for each flight and adhering to specific packing guidelines.
- Time Management: Efficiently managing time to meet flight schedules and ensure timely delivery of packed items to the aircraft.
- Physical Stamina: Flight packing involves standing for extended periods and handling various items, so physical stamina is essential.
- Teamwork: Collaborating with other flight packers and team members to ensure smooth operations and efficient packing processes.
- Health and Safety Compliance: Adhering to strict health and safety regulations while handling food and working in the catering facility.
- Communication: Effective communication with team members and supervisors to report any issues or concerns related to the packing process.
Part-time Customer Assistant
Tesco
04.2015 - 01.2016
- Customer Service: Excellent customer service skills, including being friendly, approachable, and helpful to shoppers.
- Communication: Effective communication skills to interact with customers, listen to their inquiries, and provide clear and accurate information.
- Product Knowledge: Thorough knowledge of Tesco's products and services to assist customers effectively and answer their questions.
- Problem-Solving: The ability to identify and address customer issues, resolve complaints, and find appropriate solutions.
- Teamwork: Collaboration with other store colleagues to ensure a smooth and efficient operation of the store.
- Attention to Detail: Being attentive to customer needs and ensuring that shelves are well-stocked and organised.
Part-time Sales Assistant
WHSmith
11.2014 - 02.2015
- Customer Service: Excellent customer service skills, including being friendly, approachable, and knowledgeable about products and services.
- Communication: Strong verbal communication skills to interact with customers, answer their inquiries, and assist with their needs.
- Sales and Upselling: Ability to promote and upsell products to customers, increasing sales and maximising revenue.
- Cash Handling: Proficiency in handling cash transactions, processing payments, and giving change accurately.
- Product Knowledge: Thorough knowledge of WHSmith's products, including books, stationery, magazines, snacks, and other items sold in the airport store.
- Adaptability: Being able to work efficiently in a fast-paced and ever-changing airport environment.
- Teamwork: Collaboration with other sales assistants and store staff to ensure the store's overall success.
Education
Batchelor’s Degree - History and Politics
University of Portsmouth
08-2019
A-levels - History, Politics, Applied Business Studies
Hazelwick Sixth Form
07-2016
GCSEs - 7 GCSEs grade A-C, including Maths and English
Hazelwick Secondary School
07-2014
Skills
- Client Services
- Research skills
- Relationship Management
- Account Management
- Work training
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
References
- Mike Saunders, Business Unit Director, Kantar Worldpanel - Head Office, Westgate, London, W5 1UA, GB - Michael.Saunders@kantar.com (Employer)
- Amy Van Drempt, Head of Insights, Marks & Spencer - Head Office Waterside House, 35 North Wharf Road, London, W2 1NW, GB - amy.vandrempt@marks-and-spencer.com (Client)
Accomplishments
- Secured nearly £1m of revenue for the business in the successful acquisition of a retailer on a contractual basis following a strong performance during trial period showcasing my expertise and the value of the business.
- Completed a mentoring programme through my employer (Future Frontiers) in which I helped provide a GCSE student a clearer picture for her future after education, leading multiple workshops.
- Managed working on a number of accounts simultaneously, providing each retailer with excellent service, evidenced through consistent feedback and service reviews.
- Played a significant role within the team in cultivating a positive work environment through running initiatives such as team member of the month and through being an active member of the social committee.
Timeline
Client Executive (Associate Research Manager)
Kantar Worldpanel
05.2023 - 08.2024
Category Analyst
Kantar Worldpanel
03.2022 - 04.2023
Customer Service Advisor
BDM
12.2019 - 09.2021
Full-time BOND Flight Packer
Alpha
10.2019 - 11.2019
Part-time Customer Assistant
Tesco
04.2015 - 01.2016
Part-time Sales Assistant
WHSmith
11.2014 - 02.2015
Batchelor’s Degree - History and Politics
University of Portsmouth
A-levels - History, Politics, Applied Business Studies
Hazelwick Sixth Form
GCSEs - 7 GCSEs grade A-C, including Maths and English
Hazelwick Secondary School
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