Mahir Hasan
Surry Hills,NSW
Summary
Results-driven Customer Service Representative with extensive experience in upselling and effective communication. Over two years of retail experience, demonstrating strong problem-solving skills and customer engagement. Proven ability to enhance team performance and contribute to organizational goals. Committed to continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kmart Australia Ltd
Pagewood, NSW
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved team productivity through effective communication, coordination, and collaboration among team members.
- Coordinated with other departments, such as shipping and receiving, to ensure seamless integration of decant operations into the overall production process.
Retail Assistant
Tobacco Station
Matraville , NSW
03.2023 - 01.2025
- Managed register and POS operations throughout shifts to ensure efficient transactions.
- Engaged customers with professionalism, addressing sales and service inquiries effectively.
- Recommended products based on customer needs to enhance shopping experience.
- Restocked shelves and organized merchandise to maintain appealing store appearance.
- Checked shipment pack slips to verify accuracy of deliveries and quantities.
- Processed transactions by calculating pricing, applying discounts, and collecting payments.
- Resolved customer conflicts calmly using strong problem-solving and interpersonal skills.
- Maintained cleanliness of shelves, counters, and tables to uphold store standards.
Christmas Casual Retail Assistant
JD Sports
Hurstville, NSW
11.2023 - 02.2024
- Greeted customers and provided them with product information.
- Assisted in stocking shelves, unpacking shipments, and organizing the store.
- Replenished stock on shelves as needed.
- Helped customers select products that best fit their needs.
- Answered customer inquiries about products, prices, availability, and services.
- Processed online orders for delivery or pick up in store.
- Organized special promotions for seasonal items such as Christmas decorations and gifts.
- Assisted in setting up displays for new products or promotions.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Crown Institute of Higher Education
Sydney, NSWSkills
- POS system operation
- Payment processing and cash handling
- Inventory management
- Customer service and support
- Store organization
- Effective complaint resolution
- Adaptability and quick learning
- Proficient English communication
References
REFERENCES
Available upon request.
Interests
- Boy Scout in Sunny Dale Scout Group (January 2015 - April 2018)
- Successfully Completed ALOHA Mental Arithmetic program
- Football Player at Jaff Football Academy (November 2020 - July 2022
- Best Defender at Jaff Football Academy (For the season 2021)
Education and Training
true,other
Languages
English
Full Professional
Timeline
Customer Service Representative
Kmart Australia Ltd
05.2025 - Current
Christmas Casual Retail Assistant
JD Sports
11.2023 - 02.2024
Retail Assistant
Tobacco Station
03.2023 - 01.2025
Crown Institute of Higher Education