Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mahjabin Islam

Bankstown,NSW

Summary

Possesses a proactive, and ‘can-do’ attitude along with exceptional attention to detail. A hardworking and passionate individual with strong organizational skills eager to secure an entry-level position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Supervisor

Woolworths Group
03.2022 - Current
  • Greeted and assisted customers in the front area of the store for initial customer needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Collected, arranged, and input information into database system.
  • Responded to customer calls and answer questions about products and services.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

Customer Service Representative

Aarong Bangladesh
01.2021 - 06.2021
  • Greeted and assisted customers in the front area of the store for initial customer needs.
  • Displayed point-of-sale specific brands and packaging displays per company guidelines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Owner and Jewellery Designer

Mehwish By Mahzabeen Mysha
06.2019 - Current
  • Design and create custom orders of handmade jewellery for clients seeking specific details with perfection.
  • Collaborate with creative markets to develop original and inspiring jewellery for events.
  • Lead the entire design process of jewellery lines from conception through production.
  • Manage business finances and social media channels.
  • Restored damaged or broken jewellery and select appropriate gems.
  • Cleaned and polished jewellery while maintaining quick turn-around times.
  • Ordered and maintained jewellery supplies necessary in jewellery workshop.
  • Provided outstanding customer service.
  • Coordinated repair and jewellery pick-ups.
  • Organized inventory and completed inventory counts.
  • ·Gathered and coordinated all sales materials.
  • Maintained client database.
  • Attended events in the community to capture new customers.

Education

Bachelor of Science - Food And Nutrition

Govt. College of Home Economics
Dhaka, Bangladesh
12.2021

Higher Secondary Certificate (HSC) -

Shaheed Bir Uttam Lt Anwar Girls' College
Dhaka, Bangladesh.
01.2015

Secondary School Certificate (SSC) -

Monipur High School And College
Dhaka, Bangladesh.
01.2013

Skills

  • Customer Service Management
  • Multitasking and Prioritizing
  • Effective Time Management
  • Staff Development, Training and Mentoring
  • Conflict Resolution
  • Decision Making
  • Delegation Skills
  • Team Player
  • Policy Enforcement
  • Calendar Management & Scheduling
  • Microsoft Office Suite
  • Complex Problem-Solving
  • Online record management
  • Filing and Data Archiving

References

References available upon request.

Timeline

Supervisor

Woolworths Group
03.2022 - Current

Customer Service Representative

Aarong Bangladesh
01.2021 - 06.2021

Owner and Jewellery Designer

Mehwish By Mahzabeen Mysha
06.2019 - Current

Bachelor of Science - Food And Nutrition

Govt. College of Home Economics

Higher Secondary Certificate (HSC) -

Shaheed Bir Uttam Lt Anwar Girls' College

Secondary School Certificate (SSC) -

Monipur High School And College

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Mahjabin Islam