Mahjabin Islam
Bankstown,NSW
Summary
Possesses a proactive, and ‘can-do’ attitude along with exceptional attention to detail. A hardworking and passionate individual with strong organizational skills eager to secure an entry-level position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Woolworths Group
03.2022 - Current
- Greeted and assisted customers in the front area of the store for initial customer needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Collected, arranged, and input information into database system.
- Responded to customer calls and answer questions about products and services.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Customer Service Representative
Aarong Bangladesh
01.2021 - 06.2021
- Greeted and assisted customers in the front area of the store for initial customer needs.
- Displayed point-of-sale specific brands and packaging displays per company guidelines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management, and order calls.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Owner and Jewellery Designer
Mehwish By Mahzabeen Mysha
06.2019 - Current
- Design and create custom orders of handmade jewellery for clients seeking specific details with perfection.
- Collaborate with creative markets to develop original and inspiring jewellery for events.
- Lead the entire design process of jewellery lines from conception through production.
- Manage business finances and social media channels.
- Restored damaged or broken jewellery and select appropriate gems.
- Cleaned and polished jewellery while maintaining quick turn-around times.
- Ordered and maintained jewellery supplies necessary in jewellery workshop.
- Provided outstanding customer service.
- Coordinated repair and jewellery pick-ups.
- Organized inventory and completed inventory counts.
- ·Gathered and coordinated all sales materials.
- Maintained client database.
- Attended events in the community to capture new customers.
Education
Bachelor of Science - Food And Nutrition
Govt. College of Home Economics
Dhaka, Bangladesh12.2021
Higher Secondary Certificate (HSC) -
Shaheed Bir Uttam Lt Anwar Girls' College
Dhaka, Bangladesh.01.2015
Secondary School Certificate (SSC) -
Monipur High School And College
Dhaka, Bangladesh.01.2013
Skills
- Customer Service Management
- Multitasking and Prioritizing
- Effective Time Management
- Staff Development, Training and Mentoring
- Conflict Resolution
- Decision Making
- Delegation Skills
- Team Player
- Policy Enforcement
- Calendar Management & Scheduling
- Microsoft Office Suite
- Complex Problem-Solving
- Online record management
- Filing and Data Archiving
References
References available upon request.
Timeline
Supervisor
Woolworths Group
03.2022 - Current
Customer Service Representative
Aarong Bangladesh
01.2021 - 06.2021
Owner and Jewellery Designer
Mehwish By Mahzabeen Mysha
06.2019 - Current
Bachelor of Science - Food And Nutrition
Govt. College of Home Economics
Higher Secondary Certificate (HSC) -
Shaheed Bir Uttam Lt Anwar Girls' College
Secondary School Certificate (SSC) -
Monipur High School And College