Mahmood Odeh
Perth,WA
Summary
Experienced Assistant Store Manager transitioning into cybersecurity, currently a third-year cybersecurity student. I excel in regulatory compliance and customer engagement, and I'm actively developing my technical and analytical skills in cybersecurity. Eager to apply my problem-solving abilities and passion for security in a challenging internship, I am committed to leveraging my extensive management background to make a significant impact in a cybersecurity role.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
City Convenience
Perth, WA
10.2021 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coached and developed store associates through formal and informal interactions.
Intern
ES2 (Part of Onesetp Group)
Perth, WA
07.2024 - 10.2024
- Monitored system logs for suspicious activity on a daily basis to detect any potential threats.
- Analyzed security events within the SIEM console to identify potential malicious activities or breaches of policy.
- Generated reports on system logs and security events for management review.
- Developed and implemented successful phishing campaigns to raise awareness of key issues.
- Included with incident response situation, including data gathering, analysis, reporting, and communicating with the client.
- Security Tools & Technologies: Utilized tools such as VirusTotal, Run Any, Proxycheck, and sandbox environments for incident investigation.
- Data Analysis & Filtering: Used KQL in Azure Sentinel to filter specific data.
Education
Bachelor of Science - Cyber Security
Edith Cowan University
Joondalup, WA05-2025
Skills
- Records Management
- Department Oversight
- Issue Resolution
- Database Management
- Linux Operating System
- Network Protocols
- Strategic Thinking
- Application Security
- Reverse Engineering
- Firewall Configuration
- Scripting Languages
- Python Software Proficiency
- Database Programming and SQL
- Reverse engineering
- Network Security
- Incident Response
- Network monitoring
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Accomplishments
- Got the "Top worker reward" 3 times in the span of 2 years at City Covenience.
Affiliations
- Developed a comprehensive game and movie catalog application utilizing Python for the Programming Principles course.
- Implemented a secure SSH server with Multi-Factor Authentication (MFA) and configured an advanced firewall as part of the Network Security curriculum.
- Established an MQTT server and orchestrated a monitoring virtual machine with an Intrusion Detection System (IDS) alongside a robustly configured firewall.
- Conducted detailed analyses of various malicious files, authored a report delineating their behaviors, devised strategies to halt malicious activities, and outlined proper disposal methods for compromised files.
- Designed and configured a complex network ecosystem using Cisco Packet Tracer, emphasizing functionality and security in network design.
- Authored comprehensive security reports analyzing the high-profile cyber attacks on Optus, Medibank, and Latitude Financial, detailing vulnerabilities, attack vectors, impact assessment, and provided strategic recommendations for mitigating future security breaches
References
References available upon request.
Timeline
Intern
ES2 (Part of Onesetp Group)
07.2024 - 10.2024
Assistant Store Manager
City Convenience
10.2021 - Current
Bachelor of Science - Cyber Security
Edith Cowan University
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