Mahmoud Alttanayeb
Gold Coast
Summary
Dynamic hospitality consultant with a proven track record at The Ritz-Carlton, enhancing guest experiences through innovative concepts and strategic partnerships. Skilled in staff training and revenue management, I excel in creating memorable interactions while fostering a culture of excellence and collaboration. Committed to delivering high-quality service and operational efficiency.
Experienced with hospitality consulting, focusing on optimizing client services and enhancing customer experiences. Utilizes strategic planning and operational analysis to drive improvements in service delivery. Track record of fostering strong client relationships and achieving high customer satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Hospitality Consultant
Own Business
11.2023 - Current
- Leveraged technology investments like self-check-in kiosks or mobile apps to streamline guest interactions throughout their stay.
- Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
- Developed strategic partnerships with local businesses to provide guests with exclusive experiences and amenities.
- Managed the recruitment and onboarding process for new employees, ensuring a strong fit with organizational culture and values.
- Improved staff performance by implementing comprehensive training programs focused on customer service excellence.
Head Chef
The Illawara Brewery
01.2023 - 11.2023
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Chef De Cuisine
JA The Resort
08.2021 - 12.2022
- Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
- Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
- Participated in regular menu tastings with ownership and management to evaluate dishes for flavor balance, presentation, and ingredient quality.
- Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
- Managed budgetary constraints by negotiating favorable vendor contracts without sacrificing ingredient quality or availability during seasonal fluctuations.
Hotel Manager
The Ritz-Carlton Hotel Company
01.2018 - 08.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Restaurant Manager
The Ritz-Carlton Hotel Company
01.2015 - 01.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Assistant Rooms Manager
NZ Group
04.2013 - 01.2015
- Boosted efficiency in room assignment process through effective collaboration with the reservations team on booking forecasts and special requests.
- Collaborated with other hotel departments to optimize overall guest satisfaction during their stay.
- Ensured high-quality guest experiences with thorough room inspections and attention to detail.
- Supported the Rooms Division Manager in developing strategic plans for continuous improvement in guest services standards.
- Promoted a positive work environment by fostering teamwork, encouraging open communication, and recognizing employee achievements.
Education
Graduate Certificate - Hospitality Management
International School For Hospitality Management
Amman, Jordan02-2013
Skills
- Staff training and development
- Cross-cultural awareness
- Revenue management
- Professional appearance
- Reservation management
- Customer service
- Guest relations
- Creativity and innovation
- Property management systems
Languages
English
Full Professional
Timeline
Hospitality Consultant
Own Business
11.2023 - Current
Head Chef
The Illawara Brewery
01.2023 - 11.2023
Chef De Cuisine
JA The Resort
08.2021 - 12.2022
Hotel Manager
The Ritz-Carlton Hotel Company
01.2018 - 08.2021
Restaurant Manager
The Ritz-Carlton Hotel Company
01.2015 - 01.2018
Assistant Rooms Manager
NZ Group
04.2013 - 01.2015
Graduate Certificate - Hospitality Management
International School For Hospitality Management
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