Mahmoud Chmaisse
Kalkallo,VIC
Summary
Proven courier with a track record of enhancing customer satisfaction and streamlining delivery processes at Allied Express. Skilled in GPS route planning and customer service, successfully managed time-sensitive deliveries, improving efficiency by 20%. Expert in vehicle maintenance and relationship building, consistently ensuring safe and timely package transport.
Overview
5
5
years of professional experience
Work History
Courier
Allied Express
Melbourne, VIC
03.2020 - 11.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Managed delivery route for optimal use of time and fuel.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Delivered packages to customer doorsteps and business offices.
Refrigerated Courier
Trinc
Melbourne, VIC
03.2019 - 03.2020
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
Certificate III - Logistics And Materials Management
Somerton Education & Training Centre
Somerton, VIC02.2016
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Excellent driving skills
- Package handling
- Valid Driver's License
- GPS and route planning
- Route Planning
- Relationship building and rapport
- Time Sensitive Deliveries
- Heavy Lifting
- Package pickup and delivery
- Attention to confidentiality
- Logistics and Transportation
- Package Delivery and Pick-up
- Delivery Management
- Loading and unloading
- Document Management
- Deadline Adherence
- Smartphone Usage
- Sorting
- Weather Preparedness
- Vehicle Maintenance
- Vehicle loading
Timeline
Courier
Allied Express
03.2020 - 11.2023
Refrigerated Courier
Trinc
03.2019 - 03.2020
Certificate III - Logistics And Materials Management
Somerton Education & Training Centre