Mahmoud Elhaddad
Fairfield,NSW
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
5 Pillars Carpentry And Construction
02.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Manage and lead a team of workers on construction sites to ensure efficient and quality work is achieved
- Establish and enforce relevant standards and required safety practices to ensure a safe work environment for all team member
- Implement effective communication strategies to build strong relationships with team members and clients, resulting in increased performance and client satisfaction
- Develop and maintain comprehensive documentation, including records and reports to ensure effective tracking of project progress and results
Detainee Service Manger
Serco Immigration Services
03.2015 - 12.2017
- Managed and supervised a team of staff to ensure efficient delivery of services to detainees under care.
- Ensured effective staff management practices, such as training and performance evaluations, to enhance individual and team performance, resulting in high-quality service delivery.
- Successfully met operational requirements, including the management of facility logistics and equipment, to guarantee the smooth running of daily operations.
- Prioritized the welfare and safety of detainees under care, implementing comprehensive policies and procedures to ensure safe and humane treatment.
- Managed daily operational requirements, including the allocation of staff, budget management, and the monitoring of service delivery, to guarantee high-quality service delivery.
- Ensured adherence to company policies and procedures, including health and safety regulations, to maintain ethical and legal standards of operations.
- Proficiently used company software and reporting tools to monitor performance, analyze data, and make evidence-based decisions to enhance operational efficiency.
- Demonstrated excellent communication and interpersonal skills, building strong relationships with detainees, staff, and external partners to promote collaboration and achieve successful outcomes.
- Continuously sought opportunities for professional development and knowledge transfer to enhance personal and professional growth and increase overall service quality.
Detainee Servive Officer
Serco Immigration Services
05.2014 - 12.2015
- Conducted welfare checks to ensure detainees received safe and humane treatment, demonstrating a strong sense of empathy and compassion.
- Developed individual management plans to support the unique needs of each detainee, providing personalized care and treatment to enhance their well-being.
- Created detailed reports for internal and external stakeholders, consistently meeting expectations for quality and accuracy.
- Maintained daily occurrence logs, ensuring documentation was up-to-date and accurate to guarantee effective tracking of service delivery.
- Demonstrated excellent communication and interpersonal skills, building strong relationships with detainees and staff to promote collaboration and foster an inclusive and supportive environment.
- Consistently adhered to policies and procedures to maintain ethical and legal standards of operations, ensuring compliance with regulations and best practices.
- Proficiently used a variety of software and reporting tools to monitor performance, analyze data, and make evidence-based decisions to increase service quality and efficiency.
- Continuously sought opportunities for professional development and training, enhancing personal and professional growth to increase overall service quality.
Education
Certificate IV - Construction Management
South Western Sydney Institute
Miller, NSW11.2006
Certificate III - Construction Management
South Western Sydney Institute
Miller, NSW01.2003
High School Diploma -
Chester Hill High School
Chester Hill, NSW12.2001
Skills
- Cultural Awareness
- Operations Oversight
- Multi-Site Operations
- Communication
- Creativity
- Critical thinking
- leadership
Community Coach
Coach for a Jr Rugby League club, for the Berala Bears U14s
Timeline
Operations Manager
5 Pillars Carpentry And Construction
02.2018 - Current
Detainee Service Manger
Serco Immigration Services
03.2015 - 12.2017
Detainee Servive Officer
Serco Immigration Services
05.2014 - 12.2015
Certificate IV - Construction Management
South Western Sydney Institute
Certificate III - Construction Management
South Western Sydney Institute
High School Diploma -
Chester Hill High School
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