Mahmoud (Tim) Ftouh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Care Finder - Service Adviser
Anglicare
07.2023 - 11.2023
- Managed case load of clients ranging between 7 to 15 to contact My Aged Care on their behalf, signing up as their agent where possible to arrange a care needs assessment for them to get the process started and support them when they are assessed.
- Maintained a professional relationship with aged care providers in the clients' area, help them fill out their chosen provider’s forms and understand their service agreements.
- Performed assertive outreach with stakeholders and other related organization to receive regular referrals.
- Maintained regular high level check in with the clients to check in with them to make sure they are happy with the care they are receiving.
NDIS Support Worker
Hire Up
11.2022 - 06.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted clients to access community based social activities.
- Provided comprehensive community are coordination and advocacy.
- Attended appointment with clients to support them with their psychosocial recovery.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Case Manager - AOD
Mission Australia
01.2023 - 03.2023
- Identified care needs of individual patients and coordinated responses based on physician advice and within the CCC program.
- Evaluated care plans against individual goals and healthcare standards.
- Delivered exceptional case management and outreach support to people with AOD misuse.
- Developed quality relationships with a range of key stakeholders.
- provide specialist advice and share knowledge of local networks.
Mental Health Editor
Personality Disorders Awareness Network
03.2017 - 07.2022
- Advocated for those who suffer from mental health illness.
- Learned about all personality disordered and increased public awareness about them.
- Alleviated the impact of personality disorders on families.
- Helped in preventing the development of personality disorders in children.
- Engaged with consumers, answered their queries and supported them.
Community Worker
Cheria Charity Organization
09.2011 - 12.2019
- Built relationships with widowed, orphans and community.
- Developed and implemented unique and engaging activities for clients.
- Maintained documentation, wrote notes and reports.
- Reached out for homeless people to supported them.
- Established connection with related organizations to develop support and gain greater attention for important issues.
Education
Social Work
Bachelor's DegreeSkills
- Emotional Awareness
- Program Development
- Professional case notes
- Client-Cantered Counselling
- Disability Care
- Document Management
- Community Referrals
- Mental Health Resources
- Mental Health Understanding
- De-escalate crises situations
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Care Finder - Service Adviser
Anglicare
07.2023 - 11.2023
Case Manager - AOD
Mission Australia
01.2023 - 03.2023
NDIS Support Worker
Hire Up
11.2022 - 06.2023
Mental Health Editor
Personality Disorders Awareness Network
03.2017 - 07.2022
Community Worker
Cheria Charity Organization
09.2011 - 12.2019
Social Work