Summary
Overview
Work History
Education
Skills
Other
Work Right In Australia
Key Skills Summary
Attributes
Languages
Additional Information
Timeline
Generic

Mahmuda Munmun

Quakers Hill,Australia

Summary

I am efficient in administration, customer service, and organizational management. Proficient in building and sustaining positive relationships with team members and clients, I am responsive to changes in client needs and expectations. Proficient in Microsoft Office and Administration tools. Ready to use my experience for impactful contributions in any business environment.

Overview

16
16
years of professional experience

Work History

Red Cross Admin Support Volunteer

NSW GROW Program, Australia
11.2023 - Current
  • Handling client calls and face to face interactions
  • Creating and editing MS Word documents
  • Using SharePoint
  • Utilizing Microsoft OneDrive
  • Outlook for e-mail correspondence
  • Organizing work with monday.com
  • Setting meetings on Microsoft Teams
  • Managing printing and scanning
  • Creating presentation on Canva
  • Proficient in maintaining office correspondence, ensuring clear and timely communication among team members, clients, and stakeholders
  • Onboarding new volunteers effectively from day one.
  • Established trust with clients by maintaining consistent follow-up on their progress after initial support sessions.
  • Supported program coordinators in administrative tasks such as scheduling appointments or updating databases efficiently for optimal organization-wide functioning.
  • Maintained strict confidentiality standards while handling sensitive client information responsibly.
  • Increased client engagement through active listening and providing tailored guidance for their unique situations.
  • Enhanced client satisfaction by providing empathetic and timely support to individuals seeking assistance.

Digital Support Volunteer

Karabi Community Development Service, Australia
09.2023 - 11.2023
  • My role primarily involved in digital platforms and tools to enhance communication, outreach, and service delivery
  • I provided technical support and training of different aged people
  • Face to face interaction with clients and assisting them to fill up form for first aid enrolment and for Unique Student identifier.
  • Provided IT support by setting up and maintaining computers and other necessary technology.

Pen Pal Program Participation

genU Pen Pal Program
01.2021 - 01.2022
  • Engaged in communication to provide companionship and support
  • Developed empathy, interpersonal skills, and community connections
  • I have gained proficiency and expertise in professional email writing and letter composition.

Junior Lecturer and Administrative Work Experience

UODA, Dhaka
02.2008 - 03.2013
  • Delivering lectures, facilitating discussions and providing guidance to students
  • Organized schedules, meeting, and administrative operations for the department
  • Maintained accurate records and documentations
  • Provided individualized support to students, addressing academic needs and challenges
  • Data entry for students
  • Word files editing.
  • Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
  • Enhanced collaboration among students with group projects and team-building activities.

Education

Certificate IV Information Technology -

TAFE
01.2023

Certificate III In Information Technology -

TAFE
01.2023

Certificate III in Business Administration (Medical) -

TAFE
01.2022

Statement Of Attainment -

Business administration
01.2021

Master of Science - Biotechnology

University of Development Alternative (UODA)
Bangladesh
11.2009

Bachelor of Science - Biotechnology

University Of Development Alternative, Bangladesh
Bangladesh
12.2007

Skills

  • Basic database operations
  • Basic of networking
  • Basic of system administration
  • Microsoft Office tools
  • Telephone Etiquette
  • Customer Service
  • Computer Skills
  • Data Entry
  • Answering Phones
  • Team Collaboration
  • Administrative Support
  • Create style simple (CSS) markup language (HTML) website

Other

Driving license: Full Driving License

Working With Children Check: Valid till 2026

NDIS Worker Check: Valid till 2026

Covid Vaccination: Fully vaccinated

Work Right In Australia

Australian Citizen

Key Skills Summary

  • Information Technology Proficiency
  • Skillful in Microsoft Office tools
  • Administrative Expertise
  • Excellence in customer service and communications
  • Professional punctuality
  • Community Engagement and Empathy
  • Educational support and Curriculum Development
  • Volunteerism
  • Team collaboration
  • Basic of critical and creative thinking skills

Attributes

  • Problem solving attitude
  • Ability to learn new things
  • Attention to details
  • Time management
  • Diversity in background
  • Communication skill
  • Empathy and community engagement

Languages

English
Full Professional
Bengali
Native or Bilingual

Additional Information

Reference:

Available upon request

Timeline

Red Cross Admin Support Volunteer

NSW GROW Program, Australia
11.2023 - Current

Digital Support Volunteer

Karabi Community Development Service, Australia
09.2023 - 11.2023

Pen Pal Program Participation

genU Pen Pal Program
01.2021 - 01.2022

Junior Lecturer and Administrative Work Experience

UODA, Dhaka
02.2008 - 03.2013

Certificate IV Information Technology -

TAFE

Certificate III In Information Technology -

TAFE

Certificate III in Business Administration (Medical) -

TAFE

Statement Of Attainment -

Business administration

Master of Science - Biotechnology

University of Development Alternative (UODA)

Bachelor of Science - Biotechnology

University Of Development Alternative, Bangladesh

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Mahmuda Munmun