Mahmudul Shad
Melbourne,VIC
Summary
Experienced sales and business development specialist, focused on building strong relationships and driving growth. Excellent customer service and sales skills with the ability to resolve customer complaint and problematic situations. An enquiring mind and a great attention to detail. Adept at networking, maintain excellent communication and relationship with other businesses along with growing client base. Recognised for consistent performance and exceeding KPI and sale targets.
Overview
14
14
years of professional experience
Work History
Business Manager
Eagers Vic Pty Ltd
02.2025 - Current
- Streamlined operational processes to enhance workflow efficiency across departments.
- Developed and implemented strategic plans to achieve organizational objectives.
- Negotiated loan terms and conditions with customers to secure best deal.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Analyzed financial data to identify trends and improve decision-making processes.
- Developed and implemented finance strategies to optimize insurance coverage options.
- Implemented innovative financing solutions to secure favourable funding terms for clients.
Store Manager/Territory Developer
Snapon Tools
09.2022 - Current
- Service customers on designated route and provide outstanding customer service and satisfaction
- Manage and nurture existing client relationships to ensure high satisfaction and retention
- Develop and implement strategic account plans to drive growth and maximize client value
- Managing all aspects of the product life cycle, including coordinating product launches and liaising with demand and supply planners to ensure product availability.
- Preparing for product launches by coordinating tasks across teams and ensuring adherence to timelines and project milestones.
- Contributed to the preparation of compelling product sales propositions and presentations, enhancing communication with key stakeholders.
- Collaborated effectively with diverse cross-functional teams, demonstrating strong organisational skills and attention to detail in managing schedules and documentation.
- Develop new territories for potential franchises.
- Provide service on products sold by the company and pursue upselling and cross-selling opportunities within existing accounts
- Manage store operation to meet sales, margin and profit targets.
- Maintain accountability for sales and collections, and P&L.
- Maintain accountability for corporate assets in the form of cash, banking, inventory, mobile store vehicle and accounts receivable.
- Review store operations documents and balance each week.
- Assist with franchisee training by allowing ride-along and by communicating how the program works.
Sales and Lending Specialist
Car Point NZ ltd
10.2020 - 07.2022
- Provide customer experience through quality interactions
- Providing tailored and customer centric lending solutions to customers for their desired vehicles and different services while up-selling.
- Receiving and processing loan applications from phone, email, online and dealer enquiries
- Analyze loan details, think quickly, find solutions and make quick and effective decisions.
- Loading and maintaining accurate client records and liaising with other financial institutions.
- Liaised with Demand & Supply Planners to ensure optimal product availability and responsiveness to market demands.
- Supporting other Lending Consultants and the department with other administrative tasks.
- Analyzed sales data and market trends to identify opportunities and challenges, providing actionable insights for product/sales strategy.
- Take personal responsibility for adopting positive relationship-based service and working collaboratively with other businesses to help succeed in meeting and exceeding objectives.
- Providing rent to own solution based onto customers finances.
- Follow through on internally generated leads in a proficient and professional time frame
- Assist clients and customers with warranty claims, insurance claims and finance applications.
Senior Service Consultant
ANZ bank
06.2018 - 09.2020
- Provide customer experience through quality interactions that meet customers' financial transaction needs at the first point of contact.
- Advising and helping set up security details for customers such as Voice ID, phone banking pin etc.
- Advanced trouble shooting and handling general and complex customer queries regarding dispute transaction, scam or fraudulent activities.
- Undertake any transaction requirement in an accurate and efficient manner and ensure compliance with bank process and policy requirement.
- Adapted to changing business needs and effectively navigated a fast-paced environment to meet organizational objectives.
Senior Sales Representative
Harvey Norman
09.2011 - 06.2018
- Assist and advice customers in making selections between different products and services while up-selling and cross-selling.
- Assist and manage warranty claims, insurance claims and finance application.
- Purchasing and procuring products, arranging different delivery and service companies to ensure customers get served as per schedule.
- Maintaining to be at the forefront of product ranges and technologies through learning and supplied training.
Education
Bachelor of Business - International Business
Auckland Institute of Studies
Auckland02.2020
Skills
- Customer Service
- Problem Solving Skills
- Interpersonal and communication skills
- B2B Sales
- Marketing and Sales
- Finance and lending
- Asset Management
Accomplishments
- ANZ, Auckland
- Staff of the month award (given to consultant based on performance and service)
- Harvey Norman, Auckland
- Best customer service award
- Top 10 winner of Panasonic reward programme in New Zealand (winner based on top gross sales)
- Top Bissell product sales employee (winner based on top gross sales)
Languages
English
Bangla
Hindi/Urdu
Timeline
Business Manager
Eagers Vic Pty Ltd
02.2025 - Current
Store Manager/Territory Developer
Snapon Tools
09.2022 - Current
Sales and Lending Specialist
Car Point NZ ltd
10.2020 - 07.2022
Senior Service Consultant
ANZ bank
06.2018 - 09.2020
Senior Sales Representative
Harvey Norman
09.2011 - 06.2018
Bachelor of Business - International Business
Auckland Institute of Studies
Hobbies
I am a car enthusiast and spend my time working & modifying different cars that I have owned. I also enjoy travelling and exploring new places. I have managed to travel a variety of countries Pre-Covid. Travelling within New Zealand when I get a chance now.